Technical Success Manager

Zscaler; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Time off plans for vacation and sick time

Parental leave options

Retirement options

In-office perks

Résumé du poste

Zscaler is looking for a Technical Success Manager to join their team in Paris, France. This hybrid role focuses on guiding customers through their Zero Trust journey, ensuring they adopt and maximize Zscaler's solutions effectively.

Your responsibilities include understanding customer goals and challenges, building strong relationships with stakeholders, and contributing to their digital transformation. Ideal candidates have a strong background in AI/ML technologies and at least 5 years in customer-facing roles.

Qualifications

• Foundational understanding of AI/ML technologies and experience leveraging solutions.
• 5+ years of experience in customer-facing roles with technical expertise and account management.
• Experience troubleshooting network issues.

Responsabilités

• Understand customer goals and align with Zscaler solutions.
• Build relationships with stakeholders and conduct reviews.
• Collaborate with sales and product teams to enhance customer experience.

Connaissances

AI/ML technologies

Customer-facing roles

Technical expertise

Account management

Network troubleshooting

Outils

Linux

Unix

Free BSD

Ping

Traceroute

MTR

Description du poste

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud‑native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high‑performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high‑impact, high‑accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Technical Success Manager to join our team. This is a hybrid role based in Paris, France, reporting to the Manager, Technical Success Management in the Customer Success Organization department. You will guide customers through their Zero Trust journey as the central post‑sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.

What you’ll do (Role Expectations)

Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction

Build relationships with stakeholders, conduct reviews, and identify growth opportunities

Anticipate challenges, provide proactive recommendations, and mitigate risks

Maintain deep understanding of Zscaler products and contribute to internal and customer‑facing Knowledge Base best practices

Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high‑level strategy and hands‑on execution.

You are a problem‑solver. You love running towards the challenges because you are laser‑focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI‑driven solutions to optimize outcomes within your functional domain

5+ years of experience in customer‑facing roles with a blend of technical expertise and account management, including product feature implementations and best‑practice adoption

Experience with operating systems such as Linux, Unix, and Free BSD

Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR

Knowledge of protocols including HTTP, SMTP, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

Experience utilizing AI‑powered customer success platforms or predictive analytics tools to proactively identify customer adoption risks, anticipate technical escalations, and optimize retention strategies

Experience running discovery discussions, building High/Low level design, and managing large‑scale deployments or migrations

In‑depth understanding of enterprise networks, cloud security technologies like SASE, SSE, and ZTNA, and authentication protocols such as SAML, LDAP, and OAuth

#LI-Hybrid

#LI-MP1

Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all France locations. Individual pay placement within this range is determined based on objective, gender‑neutral criteria including job‑related skills, relevant experience, and education or training. The base salary range listed for this full‑time position excludes commission/bonus/equity (if applicable) and benefits.

Base Pay Range

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In‑office perks, and more!

Learn more about Zscaler's hybrid working model and benefitshere .

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.