Technical Expert

Wärtsilä Corporation; Surgères; Sur place; EUR 48 000 - 68 000; Plein temps

Résumé du poste

Wärtsilä Corporation is seeking a Technical Support Engineer to join the Technical Assistance team. You will update EDF UD45 Reference Files and provide backup support for technical assistance contracts, field service, and workshop activities, while strictly applying safety and quality standards.

Your role requires knowledge of UD45 engines, strong analytical and writing skills, and the ability to interact with customers both remotely and on-site.

Qualifications

• Analytical mindset for diagnosing problems and drafting modifications.
• Strong technical writing skills for Modification Requests.
• Excellent interpersonal/communication skills for customer-facing work, remotely or onsite.
• Proficiency with SAP NOVA, TKB and common office software.

Responsabilités

• Drafting and monitoring Modification Requests (FM process).
• Update EDF UD45 Reference Files (UD45V20, UD45V16).
• Monitor KPIs and prepare internal and external reports.
• Participate in customer events and capture feedback/lessons learned (REX).
• Provide backup support for other technical assistance contracts.
• Support Field Service and workshop teams as needed.
• Adhere to safety, quality, and operational standards.

Connaissances

Analytical thinking

Technical writing

Interpersonal skills

Communication skills

UD45 engines knowledge

Independent worker

Team collaboration

UD45 UD45V20/UD45V16

Outils

SAP NOVA

TKB

Description du poste

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As a Technical Support Engineer within the Technical Assistance team, and as part of the execution of dedicated service contracts, you will be responsible for updating the UD45 Reference Files (DR) for EDF. Depending on workload and availability, you will also provide backup support for technical assistance contracts for all customers, as well as Field Service and workshop activities.

Your responsibilities will include:

• Drafting and monitoring Modification Requests (following the FM process and customer-specific requirements).
• Updating EDF UD45 Reference Files (UD45V20, UD45V16 Bugey).
• Monitoring KPIs and preparing internal and external reports.
• Participating in customer events (technical forums, Wedgoo, etc.).
• Formalizing customer and internal feedback/lessons learned (REX).
• Contributing to the continuous improvement of dedicated processes.
• Providing backup support for other technical assistance contracts (hotlines, on-site support at nuclear power plants).
• Providing reinforcement to Field Service and workshop teams when required (exceptional cases).
• Strictly applying all safety, quality, and operational standards in force.

Impact of the Position

Your work will have a direct impact on customer productivity and satisfaction. It will also contribute to WSPA's operational performance and the successful execution of spare parts deliveries, as well as engine and component refurbishment activities.

To Succeed in This Role, We Expect You To Have

• Practical knowledge of UD45 engines and their operation.
• Strong analytical and technical writing skills, particularly for drafting Modification Requests.
• Excellent interpersonal and communication skills, especially in customer-facing interactions, both remote and on-site.
• Good proficiency with office software and internal systems (SAP NOVA, TKB, etc.).
• The ability to work independently while collaborating effectively with internal and external stakeholders.
• A strong focus on quality requirements, both internal and customer-specific.

Innovation and Continuous Improvement

You identify and implement improvements to service processes by leveraging operational performance insights and customer feedback.

Team Spirit

Teamwork is a key element of this role. While working autonomously, you will actively support your colleagues and contribute to the overall success of the team.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .