Technical Account Manager

Station F; Paris; Remote; EUR 70,000 - 90,000; Full time

Job summary

Sekoia is seeking a Technical Account Manager to join the Technical Account Management team. Trained on our platform, you will become your customers' trusted technical liaison, orchestrating their adoption from onboarding to renewal.

You will analyze architectures, lead practical workshops, and contribute to upsells and renewals thanks to your expertise, working with the CSM and Sales to maximize customer value.

Qualifications

• Engineering degree or equivalent.
• 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager).
• Experience in consulting or project management for SIEM implementations; knowledge of SOC/CSIRT/BlueTeam is a plus.
• Curious about new trends and technological developments.
• Strong teaching and interpersonal skills.
• Knowledge of Windows and Linux administration; basics of Python development.
• Familiarity with cyber defense standards (MITRE, NIST).
• Fluency in English and French; additional languages are a plus.

Responsibilities

• Technical analysis and optimization of architecture and usage after signing to identify optimization points.
• Co-facilitate practical workshops with the CSM to build user skills and demonstrate new features.
• Monitor SLAs and KPIs; formulate corrective action plans with customers.
• Conduct periodic health checks; review configuration and provide product feedback for roadmap.
• Serve as primary contact for major incidents with the CSM; coordinate investigations and communicate with customers.
• Support renewal preparation with demonstrations and ROI arguments; identify upsell opportunities.
• Liaise with Support, Product, R&D, and Infrastructure to gather, prioritize, and relay customer feedback.

Skills

Fluent English

Fluent French

Teaching skills

Interpersonal skills

Curiosity about trends

Education

Engineering degree or equivalent

Job description

Want to give your cybersecurity career a boost?Join Sekoia as a Technical Account Manager in our Technical Account Management team. Trained on our innovative platform, you will become your customers' trusted technical liaison, orchestrating their adoption and maximizing the value of Sekoia, from onboarding to renewal. Working alongside a Customer Success Manager and in close collaboration with our Sales Executive, you will analyze their architectures, lead practical workshops, provide insights to enrich the roadmap, and actively contribute to upsells and renewals thanks to your expertise.

Your missions:

• Technical analysis and optimization Map architecture and customer usage after signing to identify areas for optimization on Sekoia. Regularly audit existing configurations, detect points of friction, and recommend technical adjustments.
• Product adoption & workshops Co-facilitate practical workshops (in tandem with the CSM) to build user skills on Sekoia. Present new features, demonstrate use cases, and help teams get the most value out of the tool.
• SLA monitoring & action plan Measure and monitor service indicators (SLAs, operational KPIs) throughout the customer cycle. In the event of an incident, formulate and share a corrective technical action plan with the customer.
• Technical review & ongoing feedback Conduct periodic health checks in partnership with the CSM: review configuration, collect feedback, and share the product roadmap. Centralize areas for improvement, qualify requests, and forward them to the Product/R&D teams.
• Critical incident management Serve as the primary point of contact (with the CSM) for managing major incidents: coordinating investigations, monitoring deadlines, and communicating with the customer. Ensure the traceability of corrective actions and contribute to improving internal processes.
• Renewal & business development Provide technical support for renewal preparation (demonstrations, ROI arguments). Identify upsell opportunities for additional modules and help build customized proposals.
• Cross-functional collaboration Liaise between customers and Support, Product, R&D, and Infrastructure teams: gather, qualify, and prioritize their needs. Summarize and disseminate customer feedback (satisfaction, irritants, requests for changes) to meet their needs and influence the roadmap.

The position can be based in Paris, Rennes or fully remote from France. Professional trips paid for by the company might be required.

Your profile:

• You have an engineering degree or equivalent, ideally in computer science, cybersecurity, or a related field.
• You have 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS publishing sector.
• You have experience in consulting or project management for the implementation or migration of SIEM solutions, with knowledge of SOC/CSIRT/BlueTeam environments being an asset.
• You are curious about new trends and technological developments.
• You have strong teaching skills and excellent interpersonal skills.
• You can learn independently and invest in the continuous improvement of your skills.
• Knowledge of Windows and Linux system administration principles, as well as the basics of Python development.
• Familiarity with certain cyber defense standards (MITRE, NIST, etc.).
• You are fluent in both English and French; other languages such as German or Spanish are a plus.

Sekoia is an equal opportunity employer for any minority, disability, gender identity or sexual orientation. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.