Technical Account Manager

Philips International; France; Hybride; EUR 46 000 - 70 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

Health and wellness budget

Discounts on Philips products

Résumé du poste

Philips is seeking a Technical Account Manager in France to lead cross-functional teams, providing advanced technical support and acting as the primary liaison between clients and internal teams. You will optimize solutions, improve logistics efficiency, and drive sustained value for healthcare environments.

The role requires a Bachelor's or Master’s in engineering, business administration, or health science, plus 2 years (Bachelor) or 1 year (Master) in related fields.

Qualifications

• Bachelor's/Master's degree in engineering, business admin, health science or equivalent.
• 2 years (Bachelor) or 1 year (Master) in areas such as Technical Consulting, Customer Advocacy, Post-Sales Operations, Account Management, Customer Success or equivalent.
• Ideally knowledgeable in the healthcare/medical sector.
• Strong technical knowledge and solid technical background.

Responsabilités

• Lead cross-functional teams to address complex customer needs and provide advanced technical support.
• Serve as the primary liaison between clients and internal departments to ensure timely service delivery.
• Review customer environments and optimize system health and performance.
• Provide strategic guidance to refine Philips solutions and improve logistics efficiency.
• Coordinate field activities and manage shipments/destination changes as needed.

Connaissances

Technical Consulting

Customer Advocacy

Post-Sales Operations

Account Management

Customer Success

Bilingual in FR-EN

Formation

Bachelor's or Master's Degree in Engineering/Business Administration/Health Science

Description du poste

Job Title

Technical Account Manager

Job Description

Technical Account Manager Leads cross-functional teams to address complex customer needs, providing advanced technical support and acting as the main liaison between clients and internal teams. Oversees system performance, resolves technical issues, and ensures timely delivery of services and solutions. Drives strategic improvements by optimizing solutions, enhancing logistics efficiency, and coordinating customer-facing activities. Your role: Leads cross-functional teams to tackle complex customer needs, develops strategic plans aimed at fostering deeper customer relationships and drives sustained value over the long term. Supports customers in resolving point-in-time moderate technical challenges, provides timely assistance and advanced guidance to address specific issues and ensures uninterrupted operations. Serves as the primary liaison between customers, account teams, and internal departments, facilitates the resolution of moderate product and support issues, and ensures effective communication within the organization to meet customer needs and enhance satisfaction. Reviews documentation of assigned customers’ environment, utilizes deep knowledge to ensure the overall health and optimal performance of the system, and effectively oversees ongoing operations and address potential issues as they arise. Offers advanced strategic guidance and practical technical assistance to facilitate the planning, maintenance, expansion, and enhancement of solutions using industry-standard practices, while actively ensuring the operational well-being of customers' company environments. Possesses specialized solution knowledge, consults with technical specialists and industry innovators to stay abreast of technology trends and provides recommendations for refining company solutions to align with evolving industry advancements. Formulates optimization suggestions, consults stakeholders on shipment plans, and negotiates changes in destination, costs, frequency, and transport time to ensure efficient logistics operations and meet business requirements. Tracks moderate outstanding support issues, engages with customer support to drive speedy resolution, and collaborates with product management or third parties to prioritize defect resolution and system/product enhancements.

You're the right fit if:

• Bachelor's/ Master's Degree in Engineering, Business Administration, Health Science or equivalent.
• Minimum 2 years of experience with Bachelor's OR minimum 1 years of experience with Master's in areas such as Technical Consulting, Customer Advocacy, Post-Sales Operations, Account Management, Customer Success or equivalent.
• Ideally knowledgeable in the healthcare / medical sector
• Strong technical knowledge and solid technical background
• Experience in health IT (Healthcare Information Systems / eHealth)
• Proven experience as a Project Manager
• Excellent coordination and client communication skills
• Ability to manage crisis situations and handle pressure effectively
• Bilingual in French (C2) and Fluent in English (C1 level or above)

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is a field role. #LI-EU #LI-Remote

Compensation and Benefits

Professional recognition must go hand in hand with fair and transparent compensation. The base salary range for this position is € 45 630€ - € 70 200. Compensation within this range is determined based on objective criteria such as the required skills, your relevant experience, the level of responsibility associated with the position, as well as internal equity and local market conditions. This position is also eligible for variable compensation, with an annual component tied to KPIs and company performance. Our entire approach will be presented to you during the interview process so that you can make a clear and informed decision.

• a generous amount of paid time off
• parental leave
• a dedicated health and wellness budget
• discounts on Philips products

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business here. Discover our rich and exciting history here. Learn more about our purpose here.

Learn more about our commitment to diversity and inclusion here. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights