Team Leader, Telemarketing

Jobtailor; Rouen; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

Jobtailor is seeking a supervising leader for a team of 10–15 sales advisors in France. The role focuses on driving performance, coaching, and skill development while ensuring adherence to procedures and handling incidents.

The ideal candidate has strong telemarketing skills, at least 2 years of management experience, and a plus if they have experience in personal insurance.

Qualifications

• 2 years of management experience.
• Strong proficiency in telemarketing.
• Experience in the personal insurance sector is a plus.

Responsabilités

• Lead and supervise a team of about 10–15 sales advisors.
• Set and monitor the team’s performance targets.
• Motivate, coach and support team members to reach objectives.
• Develop team skills through regular evaluations and identify development areas.
• Analyze team results and implement action plans to improve performance.
• Ensure compliance with internal procedures.
• Manage production incidents.

Connaissances

Leadership

Coaching

Team management

Communication

Motivation

Telemarketing

Performance analysis

Incident management

Description du poste

Responsibilities

• Supervise and lead a team of approximately 10 to 15 sales advisors
• Set and monitor the team's performance targets
• Motivate, coach and support team members to help them achieve their objectives
• Develop the team's product and sales skills through regular evaluations of employees, identify development areas and support their skills progression
• Analyze team results and implement action plans to improve performance
• Ensure compliance with internal procedures
• Manage production incidents

Qualifications

• Management experience: 2 years
• Strong proficiency in telemarketing
• Experience in the personal insurance sector is a plus

Hard Skills

• telemarketing
• performance analysis
• incident management

Soft Skills

• leadership
• coaching
• motivation
• team management
• communication