Job Description
- Plan on-the-job coaching objectives before each store visit using the store planning tool.
- Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew.
- Provide "positive, constructive, and actionable" feedback.
- Provide professional development and career track mentoring to GMs and AMs.
- Conduct annual performance appraisals.
- Reinforce execution of key company policies and standards.
- Identify and diagnose most important ongoing operational gaps in underperforming stores.
- Develop formal action plans to resolve gaps.
- Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required.
- Review key financial variables as part of store visit "pre-planning".
- Analyze and track key financial/operational data to derive meaningful business insights.
- Develop short executive presentations (e.g., MS Excel/PowerPoint) to communicate key trends and results.
- Present financial/operational weekly updates during Market Leader and area GM meetings.
- Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.
- Coordinate with Market Leader and field support to develop market business plans.
- Drive the development and execution of Local Store Marketing.
- Coordinate field support resources (Market Specialists) to execute LSM initiatives.
- Empower GMs to take leadership role in executing LSM (e.g., develop relationships in schools, community, etc.).
- Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities.
Qualifications
- Bachelor's Degree preferred.
- Minimum 3 years multi-unit experience in restaurant/retail industry.
- Experienced in ensuring operational effectiveness for multi-unit organi.
Seniority level
Not Applicable
Employment type
Full-time
Job function
General Business
Industries
Software Development and IT Services and IT Consulting