Commercial and Operational Management

Patricia Baez Company; Saint-Martin-de-Crau; On-site; EUR 45,000 - 54,000; Full time

Job summary

Patricia Baez Company in France seeks a Commercial and Operational Manager to lead the store network expansion, optimize profitability, and oversee budgeting across all stores. You will coordinate promotions, pricing, and campaigns while ensuring brand guidelines and inventory controls.

You will manage inventory, logistics, human resources, customer service, new store openings, and financial reporting, driving revenue growth through data-driven decisions.

Responsibilities

• Execute business expansion and new business development strategies.
• Oversee store performance, ensuring optimal sales levels, profitability, and inventory control.
• Develop and implement the annual strategic plan and budget for all stores.
• Coordinate promotions, discounts, and advertising campaigns in collaboration with Marketing and Purchasing, evaluating profitability.
• Identify market opportunities to strengthen brand positioning.
• Ensure that store teams comply with brand guidelines, standards, and policies.

Job description

ROLE AND RESPONSIBILITIES

5,000 US

Commercial and Operational Management

• Execute business expansion and new business development strategies.
• Oversee store performance, ensuring optimal sales levels, profitability, and inventory control.
• Develop and implement the annual strategic plan and budget for all stores.
• Coordinate promotions, discounts, and advertising campaigns in collaboration with the Marketing and Purchasing departments, evaluating their profitability.
• Identify market opportunities to strengthen brand positioning.
• Ensure that store teams comply with each brand's guidelines, standards, and policies.
• Maintain optimal inventory levels across stores, preventing both overstocking and stockouts.
• Ensure profitable and sustainable operations by making decisions based on financial performance indicators.
• Regularly review and analyze profit and loss statements (P&L) with Senior Management, identifying variances and opportunities for improvement.
• Propose marketing initiatives, promotions, and commercial strategies to the Marketing and Sales teams to drive revenue growth.
• Monitor the annual marketing plan, ensuring proper execution and adaptation to local market conditions.
• Consistently ensure that sales are generated at profit margins that are beneficial to the company.
• Maintain a clear understanding of sales targets by product category and develop specific action plans to achieve them effectively.
• Stay informed about market trends, consumer behavior, and high-demand products, promptly reporting commercial opportunities to Senior Management.
• Recommend the introduction of new products, brands, or pricing adjustments to Senior Management to maintain competitiveness and respond to market needs.

Inventory Control and Logistics

• Ensure efficient product replenishment and availability in coordination with the Logistics and Purchasing departments.
• Implement inventory control measures to minimize losses, theft, shrinkage, and waste.
• Establish optimal inventory levels by brand and product group, continuously monitoring inventory turnover.
• Assume direct responsibility for store inventory, ensuring accuracy and the timely execution of scheduled cycle counts.
• Ensure inventory is consistently maintained in optimal condition regarding product presentation and availability.
• Maintain appropriate inventory turnover, preventing excessive stock accumulation and slow-moving products.
• Continuously monitor product expiration dates, ensuring timely sales before expiration.
• Immediately report expired or near-expiration products received and request the corresponding credit notes or necessary adjustments.
• Coordinate and execute product re-export operations when requested by Senior Management, ensuring compliance with applicable procedures, documentation, and internal controls.
• Identify and evaluate local logistics, marketing, and other service providers offering competitive rates and added value to the company.

Human Resources and Team Management

• Recruit, train, supervise, and evaluate employees under direct responsibility.
• Build and develop high-performing teams, ensuring the achievement of individual and collective objectives.
• Lead performance-based incentive programs linked to sales targets and key performance indicators (KPIs), motivating employees to achieve established goals.
• Supervise employee schedules, professional appearance, and compliance with company policies across all stores.
• Submit monthly reports to Regional Human Resources regarding staffing levels, personnel movements, and any relevant employee-related matters or incidents.

Customer Service and Visual Merchandising

• Develop and implement customer service practices that enhance customer satisfaction, loyalty, and retention.
• Ensure the proper implementation of visual merchandising strategies and consistent application of brand identity guidelines.
• Maintain stores in excellent operating condition, ensuring cleanliness, organization, product availability, and attractive merchandise displays.
• Ensure that all in-store advertising, promotional materials, signage, and visual displays remain updated and aligned with Marketing Department guidelines.

New Store Openings

• Conduct feasibility studies and coordinate with internal departments all activities required for new store openings.
• Manage the necessary permits, licenses, purchases, and operational requirements to ensure successful store launches and efficient operations.

Administration, Financial Control, and Reporting

• Monitor operating expenses and prepare monthly budgets by store and individual salesperson.
• Assume responsibility for cash deposits, ensuring they are completed within a maximum period of three (3) days.
• Ensure the proper, transparent, and controlled use of petty cash exclusively for authorized operational expenses.
• Supervise and optimize store operating expenses, continuously identifying opportunities to improve efficiency and eliminate unnecessary costs.
• Conduct periodic cash counts and cash reconciliations to ensure financial control and safeguard company funds.
• Prepare and submit all reports requested by Senior Management or supporting departments accurately and within established deadlines.
• Prepare and submit supplier payment schedules within the deadlines established by the Accounting Department.
• Promptly inform Senior Management of any new laws, regulations, taxes, duties, or additional charges that may affect operations or require corporate attention.
• Continuously monitor operating profit margins, ensuring alignment with established financial objectives and profitability targets.

Wholesale Business Development

• Expand the wholesale customer portfolio and diversify the product offering within each category.
• Identify and evaluate local business opportunities to increase company profitability, market penetration, and sustainable growth.
• Perform other related duties and responsibilities consistent with the nature and scope of the position.