Subject Matter Expert - Trademark SaaS & Services

Questel; Paris; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid office/home working

Inclusive culture and international团队

Office presence in USA/EMEA/APAC

Continuous learning and onboarding

Job summary

Questel is seeking a skilled professional to enhance our IP Management Software (IPMS) and Trademark Services through operations, training, and client engagement. You will bridge clients, sales, operations, and internal teams to drive growth and satisfaction.

The role emphasizes delivering training, business cases, and tailored proposals while collaborating with global teams to keep offerings competitive. Fluent English and German are required; hybrid work in France or Germany is available.

Qualifications

• 5+ years in trademark operations or IP administration.
• Proven ability to deliver client presentations and trainings.
• Experience drafting proposals and business cases.
• Knowledge of trademark docketing and IP workflows.
• Fluent in English and German.

Responsibilities

• Build awareness of Questel's IPMS and Trademark Services offerings among sales teams and clients.
• Provide onboarding training for new sales executives and ongoing IPMS training.
• Prepare and maintain sales enablement kits to support sales efforts.
• Deliver technical, operational, legal, and business expertise in client meetings.
• Advise sales teams during negotiations to ensure competitive proposals.
• Coordinate with operations, service delivery, and production teams on service evolution needs.
• Share market insights to enhance product enhancements and cross-functional collaboration.
• Support marketing activities such as client events, webinars, and conferences.

Skills

Trademark operations

IP management systems

Client presentations

Training sessions

PowerPoint

English

German

Education

Bachelor's degree in Intellectual Property, Law, or related field

Tools

Microsoft Office Suite

Job description

As part of the global sales team, this role helps promote and grow Questel's IP Management Software (IPMS) and Trademark Services offerings by providing technical, operational, legal, and business expertise.

As an expert in trademark operations, with hands‑on experience in IP management systems, this role blends operational expertise with strong communication and client‑relationship skills, serving as the link between clients, sales, operations, and internal teams to drive growth, increase client satisfaction, and keep Questel's offerings competitive.

Principal Duties & Responsibilities

• Build awareness of Questel's IP Management Software and Trademark Services offerings among sales teams and during client-facing presentations.
• Provide onboarding training for new sales executives.
• Deliver ongoing training on IPMS capabilities, trademark services, process updates, and service enhancements.
• Prepare and maintain sales enablement kits to support sales efforts.
• Provide technical, operational, legal, and business expertise in client meetings and presentations.
• Prepare and present business cases tailored to client needs.
• Advise sales teams during negotiations to ensure competitive and accurate proposals.
• Plan and define prospecting targets in collaboration with sales leadership.
• Support the preparation of commercial proposals and formal responses to client tenders/RFPs.
• Jointly follow up on opportunities with sales executives, tracking discussions and next steps.
• Capture and relay client feedback to the global IPMS and Trademark Services teams to improve offerings, sales processes, and profitability.
• Coordinate with operations, service delivery, and production teams on service evolution needs.
• Share market insights and feedback to enhance internal collaboration, service development, and product enhancements.
• Support marketing activities such as client events, panel discussions, webinars, and industry conferences/trade shows.

The perfect match...

• Bachelor's degree in Intellectual Property, Law, Business, or a related field preferred.
• 5+ years of professional experience in trademark operations, IP administration, or intellectual property services
• Proven experience delivering client presentations, solution demonstrations, and training sessions.
• Demonstrated success drafting proposals, creating business cases, and supporting sales engagements.
• Working knowledge of intellectual property rights with a focus on trademark portfolio administration and lifecycle management.
• Familiarity with trademark docketing, data migration, portfolio transitions, and IP workflow processes.
• Proficiency with Microsoft Office Suite, including advanced PowerPoint skills and the ability to produce clear, detailed reports.
• Strong analytical, problem-solving, organizational, and time management skills.
• Track record of accurately identifying client needs, measuring satisfaction, and driving successful solution and service adoption.
• Excellent verbal and written communication skills with the ability to collaborate effectively across multicultural and geographically dispersed teams.
• Strong interpersonal skills, client‑service orientation, and a proactive, self‑directed approach to learning and problem-solving.
• Fluent in English AND in German

If you’ve got this far down the page, we’re hoping it’s because something has resonated with you. Our biggest piece of advice when applying for this role is to be yourself, be curious and look for ways to enjoy and learn from the process. The rest will fall into place.

Join Questel, a growing international company, and live a great human adventure!

What we have to offer…

• Full time - permanent contract
• Flexible working hours, hybrid office/home working
• An inclusive culture and international team: Offices in the USA, EMEA and APAC
• Best of both worlds:agilityandgrowthwith structured onboarding and continuous learning
• A friendly team of intelligent, techy, creative and supportive people. Webelieve having fun is key to our wellbeing and our ability to produce high quality work

Job location: Germany or France (hybrid)

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.