Strategic Leader, Library Experience & Services

Association of Research Libraries; Job; Sur place; EUR 105 000 - 132 000; Plein temps

Avantages offerts par ce poste

75% tuition discount

Competitive benefits package

Retirement plans

Résumé du poste

Penn State University Libraries seeks a collaborative Head of Library Experience and Services at Associate or Full Rank to lead public service points across University Park and branch libraries. This new portfolio unifies service functions to ensure consistent, values-driven experiences for students, faculty, staff, and the community.

The role sets departmental vision, mentors service point staff, and partners with campus units to advance equity, inclusion, and user-centered design through daily

Qualifications

• MLS degree from an ALA-accredited institution.
• Substantial experience with academic library public services including reference, service integration, space partnerships, accessibility, planning, and change.
• Demonstrated supervisory and empathetic leadership and communication skills.
• Commitment to shared governance and faculty partnership.
• Leadership promoting accountability and collaboration across diverse communities.
• Strong record of service and scholarly activity in professional associations.

Responsabilités

• Set strategic direction for the Library Experience and Services portfolio and unify service cultures.
• Supervise and develop service point managers, supervisors, and coordinators.
• Oversee service operations including scheduling, staffing, and coverage planning.
• Drive evidence-based improvements using assessment tools and user feedback.
• Coordinate with campus stakeholders and manage building operations integration.
• Manage department budget, staffing, and resource planning.
• Ensure safety and compliance with university policies in library spaces.
• Represent the Libraries in governance and external committees.

Connaissances

Leadership

Supervisory experience

Collaboration

Change management

Assessment & data use

Equity & accessibility

Communication skills

Governance experience

Formation

Master of Library Science (ALA-accredited)

Description du poste

Penn State University Libraries seeks a collaborative Head of Library Experience and Services at Associate or Full Rank to lead public service points across University Park and branch libraries. This new portfolio unifies service functions to ensure consistent, values-driven experiences for students, faculty, staff, and the community.

The role sets departmental vision, mentors service point staff, and partners with campus units to advance equity, inclusion, and user-centered design through daily