Strategic Account Manager, Healthcare AI Growth

Vocca; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Vocca in Paris is seeking its first Strategic Account Manager to own client success, retention and expansion across health centers, hospitals, and private practices. You will be the main point of contact for clients, ensuring satisfaction, usage and renewal.

You will drive onboarding, monitor deployments, build trusted relationships with medical staff and leadership, and identify upsell opportunities, quantifying time savings and improvements in service quality for teams on the ground.

Qualifications

• 3+ years in Customer Success or Account Management.
• Strong ability to communicate with diverse profiles.
• Good command of French; English is a plus.

Responsabilités

• Own onboarding to success for clients.
• Build trusted relationships with medical staff and leadership.
• Identify pain points and trigger upsell opportunities.
• Quantify time/cost savings and service quality improvements.

Connaissances

Customer Success

Account Management

Communication

Tech Understanding

Outils

Attio

Notion

Slack

Apollo

Description du poste

Vocca in Paris is seeking its first Strategic Account Manager to own client success, retention and expansion across health centers, hospitals, and private practices. You will be the main point of contact for clients, ensuring satisfaction, usage and renewal.

You will drive onboarding, monitor deployments, build trusted relationships with medical staff and leadership, and identify upsell opportunities, quantifying time savings and improvements in service quality for teams on the ground.