Strategic Account Growth Manager (NRR & AI-Driven)

Aircall; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary package & benefits

Hybrid work model

Résumé du poste

Aircall is a unicorn AI-powered customer communications platform with a global footprint and a hybrid work culture. We seek an Associate Account Manager who will own post-sale customer success and revenue growth across a diverse portfolio, driving renewals, expansions, and churn mitigation.

You will collaborate with Customer Engineering, Product, and Support to accelerate adoption and build long-term relationships at all levels.

Qualifications

• Fluency in French and English are mandatory.
• Fluency in Italian is a plus.
• Experience in SaaS account management or renewal management with revenue targets.
• Strong consultative selling, prospecting, and negotiation skills.
• Customer-obsessed with ability to map value and growth opportunities.

Responsabilités

• Own NRR: drive renewals, expansions and churn mitigation.
• Identify growth opportunities within your portfolio and expand relationships.
• Prioritize high-potential accounts and develop long-term growth plans.
• Run proactive outbounding to expand relationships and uncover value.
• Build stakeholder maps across users to senior decision-makers.
• Position Aircall’s value against competitors and address customer needs.
• Lead renewal and upsell negotiations to close revenue and sustain loyalty.
• Maintain an accurate pipeline and forecast NRR data.

Connaissances

French fluency

English fluency

SaaS account management

Consultative sales

Negotiation

Description du poste

Aircall is a unicorn AI-powered customer communications platform with a global footprint and a hybrid work culture. We seek an Associate Account Manager who will own post-sale customer success and revenue growth across a diverse portfolio, driving renewals, expansions, and churn mitigation.

You will collaborate with Customer Engineering, Product, and Support to accelerate adoption and build long-term relationships at all levels.