Store Manager

Homesavers; Charleville-Mézières; Teletrabalho; EUR 36 000 - 48 000; Tempo integral

Resumo da oferta

Homesavers is seeking a Store Manager to lead daily operations, drive sales, and deliver an exceptional in-store experience in Charleville‑Mézières. You will manage a motivated team, set KPIs, and ensure pricing, merchandising, and customer service align with brand standards.

You will own store performance, analyse sales data, schedule rosters, oversee stock and cash handling, and maintain Health & Safety compliance.

Qualificações

• Proven managerial experience in a high-volume retail environment.
• Strong leadership and team development abilities.
• Proven track record of meeting or exceeding sales targets.
• Willingness to work weekends, evenings, and bank holidays.
• Ability to work autonomously and manage multiple tasks.
• Focus on improving operational efficiency and reducing losses.
• Excellent attention to detail and multi-tasking skills.

Responsabilidades

• Lead, coach, and develop a high-performing team across departments.
• Set clear KPIs and expectations for staff performance.
• Drive outstanding customer service and maintain brand standards.
• Analyse sales data, footfall, and conversion to identify opportunities.
• Oversee opening/closing procedures, stock, and cash handling.
• Recruit, train, and onboard new team members; manage performance.
• Ensure health & safety, GDPR, and employment law compliance.
• Coordinate visual merchandising and promotions to maximise sales.
• Report weekly on store performance and KPIs to regional management.

Conhecimentos

High-volume retail

People management

Target orientation

Flexible hours

Independent worker

Operational efficiency

Attention to detail

Descrição da oferta de emprego

Store Manager is fully accountable for the overall performance and day-to-day operations of the store. You will drive sales, ensure operational excellence, and lead a motivated team to deliver an exceptional in-store experience for our customers. This is a hands‑on, commercial role that requires strong leadership, retail acumen, and a passion for results.

Leadership & Team Management

• Lead, coach, and develop a high‑performing team to meet business objectives.
• Set clear expectations and KPIs for team members across all departments.
• Create a positive, inclusive, and motivating work culture aligned with Homesavers values.
• Manage roster, attendance, and payroll processes efficiently.

Customer Experience & Store Standards

• Champion outstanding customer service across the store.
• Resolve customer issues promptly and professionally.
• Ensure visual merchandising and product displays are consistent with brand guidelines.
• Maintain impeccable store presentation, cleanliness, and safety standards at all times.

Store Performance

• Take ownership of store performance including sales targets, margins, and key KPIs.
• Analyse sales data, footfall, and conversion rates to identify trends and opportunities.
• Implement commercial strategies to drive revenue and customer retention.

Operational Excellence

• Oversee all daily operations including opening/closing procedures, stock management, and cash handling.
• Conduct regular audits on pricing, inventory, stock accuracy, and loss prevention.
• Manage deliveries, replenishment, stockroom organisation, and cycle counts.

Staff Management

• Participate in recruitment, training, and onboarding of new team members.
• Handle employee relations matters including performance management and conflict resolution.
• Maintain compliance with all company policies and legal obligations including Health & Safety, GDPR, and Employment Law.

Visual Merchandising & Promotions

• Execute company promotional plans, POS changes, and seasonal campaigns effectively.
• Adapt visual merchandising to suit local customer profiles and maximise sales.

Health & Safety & Security

• Maintain a safe environment for customers and staff by adhering to Health & Safety regulations.
• Conduct regular risk assessments and emergency procedures.
• Monitor security systems, handle incidents appropriately, and reduce shrinkage.

Reporting

• Report weekly on store performance, staffing, and KPIs.
• Use internal systems to manage sales data, stock levels, and staff performance.
• Liaise with head office and regional management to align on business priorities.

Required Skills & Experience

• Proven managerial experience in a high-volume retail environment.
• Strong people management and leadership skills with the ability to motivate and inspire.
• Ability to meet and exceed targets and take pride in maintaining the corporate image of the company.
• Flexibility to work weekends, evenings, and bank holidays as required.
• Confident working independently and managing own workload.
• Proactive attitude toward improving operational efficiency and resolving store issues.
• Exceptional attention to detail along with strong multi-tasking skills.