Store Team Leader & Sales Coach

Clarksoutlet; Paris; On-site; EUR 28,000 - 38,000; Full time

Job summary

Clarksoutlet in Paris is seeking a proactive Team Leader / Assistant Manager to support the Store Manager and lead the sales team to achieve commercial objectives.

You will deputise during the Store Manager's absence and drive coaching, floor leadership, and high-quality customer service while maintaining merchandising standards across the store.

Qualifications

• Experience in retail management with team leadership.
• Strong coaching skills and clear communication.
• Ability to inspire and motivate a store team to hit targets.
• Proactive in organizing and developing staff.

Responsibilities

• Demonstrate selling behaviours and lead by example to achieve KPIs.
• Support Store Manager to engage, coach and develop the team.
• Oversee sales floor and maintain great shopping environment.
• Use CSAT insights to improve customer experience and operations.
• Contribute to store operations and Visual Merchandising standards.
• Upskill product knowledge to drive sales.
• Organise tasks to meet business needs while protecting sales.
• Provide regular feedback to motivate the team.
• Assist in handling people issues and escalation as needed.
• Build capability to manage store in Store Manager's absence.

Skills

Retail management

Coaching

Communication

Motivation

People development

Sales targets

Organization

IT systems

Visual Merchandising

Tools

POS systems

Retail software

Job description

Team Leader / Assistant Manager

Job Overview:Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required.

Responsibilities

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Qualifications:

• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or team on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.