Stage : Junior Customer Satisfaction manager: Technical Assistance, Spare-Parts, Connected Services

Stellantis; Poissy; On-site; EUR 42,000 - 52,000; Full time

Job summary

Stellantis Poissy recherche un Junior Customer Satisfaction Manager pour améliorer l'expérience client en analysant les retours et les demandes, et en coordonnant les actions correctives avec les équipes internes.

Sous la supervision d'un manager expérimenté, vous préparerez des rapports et des tableaux de bord et contribuerez à des actions d'amélioration continue.

Le poste exige le français et l'anglais; contrat de 6 mois et travail sur site à Poissy.

Qualifications

• Analyse des retours et des demandes clients.
• Maîtrise d'Excel, PowerPoint et outils de reporting ou dashboards.
• Compréhension de l'analyse des causes et des plans d行动 correctifs.
• Capacité à coordonner des actions avec des équipes transverses.

Responsibilities

• Analyser les retours et les demandes des clients pour identifier les points de douleur.
• Coordonner les actions correctives avec les équipes internes et suivre leur mise en œuvre.
• Soutenir les équipes dans l'implémentation des actions d'amélioration continue.

Skills

Analyse des retours clients

Excel et PowerPoint

Reporting et dashboards

Anglais et Français

Education

BAC+5 - commerce/communication

Job description

Profil

BAC+5 - Ecole de commerce et ou de communication

The Junior Customer Satisfaction Manager contributes to continuously improving the customer experience and customer satisfaction. Under the supervision of an experienced manager, they analyse customer feedback and requests, coordinate the resolution of customer pain points, and support internal teams in implementing corrective actions.

Technical skills

• Ability to analyse customer feedback and requests.
• Good knowledge and use of Microsoft Excel, PowerPoint, and reporting or dashboard tools.
• Understanding of root-cause analysis, corrective action plans, and continuous improvement principles.
• Ability to coordinate actions with cross-functional teams.
• Strong written and spoken English and French

Behavioural Skills

• Customer focus and empathy, with the ability to understand customer or dealers expectations and translate them into practical actions.
• Clear communication, active listening, and the ability to work effectively with different departments.
• Analytical thinking, curiosity, and a structured approach to problem-solving.
• Organisation, attention to detail, and the ability to manage several priorities.
• Team spirit, adaptability, diplomacy, and a proactive attitude.
• Resilience and professionalism when handling complaints, urgent cases, or sensitive situations.

Durée du contrat

6 mois

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.