Sr Customer Success Manager

Dynatrace; Boulogne-Billancourt; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Wellness days

Mental health support

Volunteer day

Job summary

Dynatrace is seeking a Customer Success Manager to protect and grow subscriptions in the defined accounts for Digital Experience Management solutions. You will accelerate adoption, plan renewals, and act as a trusted advisor to executives and procurement teams across France.

You will collaborate with sales, deliver proactive account reviews, and build strong customer relationships to defend against competition while identifying new business opportunities within your territory.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–5+ years in customer success or account management.
• Fluent in English and French (verbal/written).
• Strong business acumen and IT operations understanding.
• Experience engaging with executives and procurement.

Responsibilities

• Drive adoption and renewals for Dynatrace DEM solutions.
• Lead renewal strategy and ensure on-time renewals.
• Conduct proactive account reviews and document actions.
• Collaborate with sales to identify growth opportunities.

Skills

Customer success

Account management

Executive communications

Bilingual English/French

Education

Bachelor's degree

Job description

Your role at DynatraceThe Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.Role & Responsibilities:Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.Own renewal strategy and subsequent on time renewal of subscription(s)Build Dynatrace brand awareness and loyalty Defend against the competitionConduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action itemsWork with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolutionCoordinate account activities with sales teams for Assigned accounts within territory Identify strategic, new business growth opportunitiesLeverage relationships to aid in the building of reference accounts/contactsAct as customer advocate and liaison to become a Trusted AdvisorWhat will help you succeedQualifications:Bachelor’s degree or equivalent work experience3-5+ years relevant experience in customer success, account management, or similar fieldA strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practicesProven expertise working with the executive level in client environments, as well as with procurement and business ownersExcellent English and French verbal, written and interpersonal communication skillsAwareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competitionHighly motivated, energetic and committed to getting resultsAbility to develop strong relationships with the user/customer/internal communitiesUnderstanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.Why you will love being a DynatracerDynatrace is a leader in unified observability and security.We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automaticallyOver 50% of the Fortune 100 companies are current customers of Dynatrace.Equal Employment OpportunityDynatrace provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We actively foster an inclusive workplace that celebrates differences and promotes accessibility, collaboration, and growth for all.Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members.Wellness DaysFour company-designated extra paid days off for you to recharge batteries.FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need.AI-driven workflowsUse AI as your daily teammate to automate tasks and focus on what matters.Learn & developCompany-wide learning perks, designated team's learning days, and more.Volunteering dayA day of paid volunteer time to support a community or cause you care about.Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.About DynatraceDynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.