Sovereign Cloud Service Delivery Lead

Cloud Temple; Arrondissement de Tours; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Remote work options

RTT days

Individual Social Assessment

Job summary

Cloud Temple seeks a Service Delivery Manager to act as a key partner for clients, coordinating services and ensuring high security and PAMS compliance. You will lead cross-functional teams while driving service quality and cloud optimization in a highly secure environment.

You will work across France and internationally, shaping strategy with IT, security and business teams, and identifying new opportunities for service evolution in a fast-growing sovereign cloud company.

Qualifications

• Five-year IT management postgraduate degree is required.
• Minimum three years’ experience as a managed service manager in sensitive environments.
• Knowledge of security practices and ANSSI guidelines; GDPR awareness.

Responsibilities

• Manage service performance and ensure commitments to clients are met.
• Build close, trusting client relationships and understand their challenges.
• Coordinate internal teams and align experts to client priorities.
• Support evolution and transformation of IT systems, enhancing availability and resilience.
• Collaborate with Security teams to meet PAMS compliance requirements.
• Identify new opportunities and develop services for sponsors; monitor cloud usage and FinOps challenges.

Skills

Client relationship management

Security awareness

Leadership

Problem solving

Team coordination

Project management

Education

Five-year IT management postgraduate degree

Tools

ITIL

Nagios

Prometheus

Grafana

Power BI

Ansible

Terraform

Kubernetes

ISO 27001

Job description

Cloud Temple seeks a Service Delivery Manager to act as a key partner for clients, coordinating services and ensuring high security and PAMS compliance. You will lead cross-functional teams while driving service quality and cloud optimization in a highly secure environment.

You will work across France and internationally, shaping strategy with IT, security and business teams, and identifying new opportunities for service evolution in a fast-growing sovereign cloud company.