Sorting Quality & Continuous Improvement Manager

JD.com Inc.; Lyon; On-site; EUR 42,000 - 63,000; Full time

Job summary

JD.com Inc. in Lyon is seeking an experienced Quality Assurance Specialist for sorting operations.

You will oversee service exception control and drive continuous quality improvements to reduce mis-sorting, cargo damage, missed shipments, and complaints. The role requires 5+ years of industry experience and 3+ years in related roles, with a Bachelor’s degree or higher; bilingual Chinese and English is preferred.

Qualifications

• 5+ years of industry experience in logistics quality control.
• 3+ years of position experience in on-site quality control and exception handling.
• Bachelor’s degree or above.
• Proficient in Chinese and English.

Responsibilities

• Responsible for service exception control and continuous quality improvement in sorting operations.
• Exception Closure: handle all sorting exceptions, coordinate with upstream and downstream, verify causes, follow up on resolution.
• Quality Standard: set sorting quality standards and operating rules, define targets for error rate, damage rate, handling time and complaints; conduct daily inspections.
• Analysis & Improvement: collect quality and exception data, analyze root causes, lead improvement initiatives.
• On-site Quality Support: deliver training and coaching for frontline staff, support quality performance assessment.
• Cross-department Collaboration: work with equipment and IT teams to optimize functions and resolve sorting issues.

Skills

Quality control

Data statistics

Logistics sorting

On-site problem solving

Education

Bachelor’s degree or above

Job description

JD.com Inc. in Lyon is seeking an experienced Quality Assurance Specialist for sorting operations.

You will oversee service exception control and drive continuous quality improvements to reduce mis-sorting, cargo damage, missed shipments, and complaints. The role requires 5+ years of industry experience and 3+ years in related roles, with a Bachelor’s degree or higher; bilingual Chinese and English is preferred.