Solution Support Engineer / DPCE (H/F)

CDS, an HPE company; Puteaux; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

CDS, an HPE company in Puteaux is looking for a skilled Cloud Infrastructure Support professional to provide Level 2 support and manage incidents across critical platforms. You will work in a high-pressure environment collaborating with various teams to ensure security and performance.

The ideal candidate should have expertise in private cloud architectures, advanced Windows and Linux administration skills, and experience with scripting languages. Join us in maintaining and ensuring the availability of our cloud infrastructure!

Qualifications

• Expertise in principles and architectures of private cloud and multi-tenant environments.
• Advanced knowledge in troubleshooting networks and systems.
• Ability to work independently in high-pressure environments.

Responsabilités

• Provide Level 2 support and coordinate with Level 1 and Level 3 teams.
• Manage incident resolution and adhere to SLAs.
• Document processes and ticket management.

Connaissances

Cloud & Virtualization expertise

Advanced Windows Server administration

Solid networking knowledge

Scripting (Python, PowerShell, PowerCLI)

ITIL knowledge

Strong analytical skills

Outils

ServiceNow

OpsRamp

Jira

HPE OneView

Description du poste

CDS, an HPE company ,(CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to HPE customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1600 employees and embraces all of HPE’s values and commitments to employees and customers alike.

Key Responsibilities

• Maintaining a private cloud infrastructure in operational condition
• Handling and resolving Level 2 incidents across the entire infrastructure.
• Ensuring the availability, performance, and security of critical platforms in a fully isolated environment (with no internet access or external networks).
• Participate in 24/7 on‑call rotations and respond to major incidents, including those in the data center.
• Lead incident, change, and problem management (ITIL) with technical leadership.
• Collaborate with internal teams and vendor support (including Broadcom, CommVault, HPE, etc.).

Recurring activities

• In‑depth diagnosis and troubleshooting of complex incidents (log analysis, metrics, and correlations) in an offline environment.
• Incident resolution across various layers: virtualization, storage, networking, backup, containers, and directory services.
• Ticket management via ServiceNow (HPE) and ServiceNow/Jira (GB) pending the EasyVista connector.
• On‑site interventions in the data center (HPE hardware maintenance, cabling, OneView monitoring).
• Automation and scripting of recurring tasks.
• Updating technical documentation

Responsibilities

• Provide Level 2 support for coordinating, analyzing, and resolving incidents with the Level 1 team, and serve as the primary point of contact with Level 3 experts and engineering.
• Strict adherence to SLAs, MCO procedures, and enhanced security requirements.
• Coordinate and oversee technical escalations.
• Maintain compliance and security.

Key interactions

• Internal: L1/L2 teams > L2 leads provide support to L1 teams to ensure 24/7
• Support continuity Internal: L3, engineering, and account teams
• Customers: SD customers with dedicated secure processes

Required Skills And Knowledge

• Cloud & Virtualization: Expertise in the principles and architectures of private cloud, multi-tenant environments, VMware (ESXi, vCenter, NSX), and Kubernetes.
• Systems: Advanced administration of Windows Server and Linux.
• Networking: Solid knowledge (Aruba Fabric highly preferred).
• Tools & Monitoring: OpsRamp, ServiceNow, Jira, ITIL, HPE OneView, Windows AD, OpenLDAP, HashiCorp Vault, Tenable.
• Data Fabric: Knowledge of HPE Ezmeral Data Fabric (preferred).
• Automation: Scripting (Python, PowerShell, PowerCLI) and API usage
• HPE GreenLake (PCE)
• Documentation on Confluence

Soft Skills & Qualities

• Excellent analytical and troubleshooting skills in a high‑pressure environment.
• Strong proficiency in searching, analyzing, and correlating logs.
• Diligence, independence, composure, and the ability to prioritize under pressure.
• Ability to work with a high level of confidentiality and security.
• Technical leadership, teaching skills, and a team‑oriented mindset.
• Proactive approach

At CDS we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.