Solution Engineer (L2)

Shippeo; Paris; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Shippeo is hiring a Solution Engineer in Paris for a hybrid role combining technical problem-solving with cross-functional collaboration. You will bridge customers, product engineering, and customer success to accelerate issue resolution and prevent recurring problems across Shippeo’s global platform.

You’ll own complex integration challenges, build AI-driven workflows, and contribute to on-call incident response while guiding level-1 teams and customer success in operational best practices.

Qualifications

• 3–4 years of experience in a Technical Support L2, Integration Consultant, or Solution Engineering role within a fast-paced SaaS environment.
• Autonomy and problem solving with a continuous improvement mindset and ability to deconstruct complex issues.
• Professional fluency in English and French (written and spoken).
• Experience querying databases, analyzing platform logs, and debugging web integrations using APIs and tools like SQL, Postman, Elasticsearch, and DBeaver.

Responsabilités

• Investigate and resolve complex tier-2 user issues requiring advanced knowledge of platform behavior, data flows, APIs, and SQL/database queries.
• Build and implement intelligent agents into workflows, using prompting and scripting to automate diagnostics and knowledge synthesis.
• Collaborate with Product, QA, and Engineering to drive permanent fixes and close product gaps.
• Engage technically with customers, manage incident communications, and conduct post-mortems for technical and non-technical stakeholders.
• Lead incident response during critical platform events and participate in on-call rotations for 24/7 support.

Connaissances

Database querying

API debugging

Log analysis

Communication

English & French fluency

Outils

SQL

Postman

Elasticsearch

DBeaver

Description du poste

Job Description

Founded in 2014, Shippeo is a leading European SaaS company transforming supply chain visibility. With a global presence and multicultural team of 27 nationalities operating across Europe, North America, and Asia, we offer real-time multimodal transportation visibility to top industry leaders across various sectors.

Our ambition is to become the world's leading supply chain data platform, using predictive AI, high-quality real-time data, and a robust partner network to enhance customer experience and operational excellence.

Learn more about our mission and values on our website: https://www.shippeo.com/en/company/about-us

About the role

As a Solution Engineer at Shippeo, you will sit at the intersection of deep technical expertise, AI-driven problem-solving, and cross-functional collaboration. This is not a traditional support role; you will serve as a vital technical bridge connecting our customers, product engineering, and customer success teams to accelerate issue resolution and eliminate systemic friction.

Operating within a dedicated team of four Solution Engineers and reporting directly to the Director of Solution Engineering, you will own complex technical challenges end-to-end. From deep-diving into the root causes of sophisticated integration anomalies to leveraging and building AI workflows that prevent recurring issues, your work will directly optimize operations and elevate the user experience across our global platform.

Please Note:

This role is based in Paris and operates on a hybrid model, requiring two days per week in the office.

Contract Type: Permanent / CDI

Function: Solution Engineering

Key responsibilities

• Engineering Support: Investigate and resolve complex, tier-2 user issues requiring advanced knowledge of platform behavior, data flows, APIs, and deep database queries.
• AI Leverage & Workflow Automation: Build and implement intelligent agents into existing workflows, utilizing prompting and scripting to automate diagnostics, log analysis, and knowledge synthesis to eliminate recurring manual tasks.
• Systemic Problem Solving: Partner directly with Product, Quality Assurance, and Engineering teams to address root causes, prioritizing permanent architectural fixes and product gap resolutions over individual patches.
• Technical Customer Engagement: Act as a trusted technical contact for our portfolio, navigating major incident channels, managing communication threads, and conducting transparent post-mortems for both technical and non-technical stakeholders.
• Incident Management Leadership: Lead response efforts during critical platform incidents, coordinate internal cross-functional resolution teams, and participate in an on-call rotation to support global 24/7 structures.
• Enablement & Knowledge Management: Bridge the gap between product developments and user pain points by updating help centers, creating automated runbooks, and training level-1 support and customer success teams for increased autonomy.

Qualifications

• Experience: 3–4 years of dedicated experience in a Technical Support L2, Integration Consultant, or Solution Engineering role within a fast-paced SaaS environment.
• Autonomy & Problem Solving: Highly autonomous and self-directed with a lean, continuous improvement background and the ability to systematically deconstruct complex issues.
• Technical Proficiency: Extensive practical experience querying databases, analyzing platform logs, and debugging web integrations using APIs and technical environments like SQL, Postman, Elasticsearch, and DBeaver (or equivalent ticketing and database tools).
• Crisis & Communication Acumen: Exceptional communication and presentation skills, maintaining organization and calm under pressure when facilitating alignment between technical developers and business clients.
• Language Skills: Professional fluency in both English and French (written and verbal) is required.

Preferred (Not Required)

• Scripting Capabilities: Hands-on experience writing scripts in Python, JavaScript, or Bash to support automated tool building.
• Industry Literacy: A foundational understanding of logistics, freight forwarding, or global supply chain operations.
• Multicultural Awareness: Fluency in any other European language is a valuable asset within our international environment.

Additional Information

Why Join Shippeo?

At Shippeo, you will join a fast-moving company that values ambition, care, delivery, and collaboration. We offer an environment where impact is encouraged, ideas are valued, and development is supported.

What sets us apart:

• Meaningful work with real-world impact in global supply chains.
• A diverse, inclusive, and international team.
• A culture of transparency, feedback, and continuous learning.
• Opportunities for growth, internal mobility, and professional development
• Hybrid work model and flexible policies.

Recruitment Process

• Preliminary call with a Talent Acquisition Manager
• First interview with the Hiring ManagerCase study interview
• Final interview with leadership or cross-functional team members

Diversity and Inclusion

At Shippeo, we are committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and company culture reflect this commitment to equal opportunity and mutual respect.