Solution Consultant, Connect EMEA

Mirakl; Paris; On-site; EUR 50,000 - 70,000; Full time

Job summary

Mirakl in Paris is seeking a Customer Success / Onboarding Specialist to guide new Connect customers through end-to-end onboarding, training, and enablement. You’ll collaborate with Sales, Product, Support, and Data Science to ensure successful activation and scalable adoption.

The role requires 2+ years in customer success or onboarding, a business-related degree, and fluent English and French. You’ll work in a high-growth environment with a strong emphasis on client outcomes.

Qualifications

• 2+ years in customer success, customer support, or account management in a fast-paced environment.
• Proven track record of onboarding or educating customers on a new solution.
• Bachelor's degree in Business, Marketing, Finance or a related field; advanced degree is a plus.

Responsibilities

• Guide new Connect customers through end-to-end onboarding — leading sessions, configuring accounts, and troubleshooting blockers in real time to drive platform activation.
• Equip Mirakl Platform clients to onboard their own sellers via training, documentation, and enablement resources including webinars and live walkthroughs.
• Develop deep expertise in Catalog Transformer and support sellers in troubleshooting and optimising their catalogues.
• Track onboarding progress across your customer portfolio, maintain records, and provide feedback to improve onboarding flows.
• Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI to align on technical setup and reflect latest capabilities.

Skills

Onboarding

Communication

Operational rigour

Cross-functional collaboration

Entrepreneurial mindset

Education

Bachelor's degree in Business/Marketing/Finance or related

Tools

Mirakl Connect

Gong

Google Workspace

Confluence

Dust

Job description

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

The Team You'll Join

You’ll be part of our EMEA Solution Consulting team led by Jonathan, Director of Solution Consulting. The team consists of two Solution Consultants focused on Mirakl Connect, working alongside four Platform Consultants covering B2B customers across Southern Europe and the Middle East. Together, you’ll be helping sellers successfully onboard and grow through the Mirakl Connect ecosystem.

About Mirakl Connect

Mirakl Connect is Mirakl's ecosystem platform, connecting marketplace operators and sellers to simplify partnerships, onboarding, and growth. Trusted by leading brands such as Macy's and Lacoste, Mirakl Connect helps sellers discover new marketplace opportunities while enabling marketplace teams to efficiently onboard and manage their seller ecosystem at scale.

Your Impact

• Guide new Connect customers through end-to-end onboarding — leading sessions, configuring accounts, and troubleshooting blockers in real time to drive fast and effective platform activation.
• Equip Mirakl Platform clients to independently onboard their own sellers by providing training, clear documentation, and scalable enablement resources including webinars and live walkthroughs.
• Develop deep expertise in Catalog Transformer - Mirakl's AI-based catalogue management product - and support sellers in troubleshooting and optimising their catalogues.
• Track onboarding progress across your customer portfolio, maintain detailed records, and deliver structured feedback to continuously improve onboarding flows and the overall seller experience.
• Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI teams to align on technical setup, surface insights from onboarding, and ensure guidance always reflects the latest platform capabilities.

What You'll Bring to the Role

Experience:

• 2+ years of experience in customer success, customer support, or account management in a fast-paced environment
• Proven track record of directly onboarding or educating customers on a new solution
• Bachelor's degree in Business, Marketing, Finance or a related field; advanced degree is a plus

Skills:

• Customer onboarding and hands-on enablement
• Clear communication and presentation, including handling challenging customer interactions
• Operational rigour: tracking onboarding stages, documentation, and performance reporting
• Cross-functional collaboration across technical and commercial teams
• Entrepreneurial mindset with a strong drive to succeed in a high-growth environment

Tools Used

• Mirakl Connect
• Gong
• Google Workspace (Sheets, Slides, Drive)
• Confluence
• Dust

Languages

• English: Full professional proficiency (required)
• French: Full professional proficiency (required)
• Spanish or Italian (a plus)

Our Hiring Process

• Screening call with Talent Acquisition
• Interview with the Hiring Manager (business reviews and analytical skills)
• Values interviews with 3 team members