Solution Consultant, Connect EMEA

Academic Key; Paris; On-site; EUR 65,000 - 90,000; Full time

Job summary

Mirakl is seeking a Solution Consultant to join the EMEA team in Paris, focusing on onboarding and enablement for Mirakl Connect. You will guide customers through end-to-end onboarding, train clients on best practices, and develop expertise in Catalog Transformer to support catalog troubleshooting.

The role emphasizes cross-functional collaboration with Sales, Product, Support, and Data Science/AI to ensure alignment on technical setup and ongoing platform improvements.

Qualifications

• 2+ years in customer success, support, or account management in a fast-paced environment.
• Experience onboarding or educating customers on a new solution.
• Bachelor’s degree in Business/Marketing/Finance or related field; advanced degree a plus.

Responsibilities

• Lead end-to-end onboarding sessions, configure accounts, and troubleshoot blockers in real time.
• Provide training and scalable enablement resources including webinars and live walkthroughs.
• Develop expertise in Catalog Transformer and assist with catalog troubleshooting.
• Track onboarding progress across your customer portfolio and feed back to improve flows.
• Collaborate with Sales, Product, Support, and Data Science/AI to align on setup and insights.

Skills

Onboarding

Enablement

Communication

Operational rigor

Cross-functional

Entrepreneurial mindset

English proficiency

French proficiency

Spanish/Italian helpful

Education

Bachelor's degree in Business/Marketing/Finance or related

Tools

Mirakl Connect

Salesforce

Gong

Google Workspace

Confluence

Dust

Catalog Transformer

Job description

Solution Consultant, Connect EMEA

Mirakl · Paris, Paris, France

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com.

Mirakl in Numbers: Founded in 2012 | Member of French Tech Next40 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

The Team You'll Join

You'll be part of our EMEA Solution Consulting team led by Jonathan D'Elissagaray, Director of Solution Consulting. The team consists of two Solution Consultants focused on Mirakl Connect, working alongside four Platform Consultants covering B2B customers across Southern Europe and the Middle East. Together, you'll be helping sellers successfully onboard and grow through the Mirakl Connect ecosystem.

About Mirakl Connect

Mirakl Connect is Mirakl's ecosystem platform, connecting marketplace operators and sellers to simplify partnerships, onboarding, and growth. Trusted by leading brands such as Macy's and Lacoste, Mirakl Connect helps sellers discover new marketplace opportunities while enabling marketplace teams to efficiently onboard and manage their seller ecosystem at scale.

Your Impact

• Guide new Connect customers through end-to-end onboarding—leading sessions, configuring accounts, and troubleshooting blockers in real time to drive fast and effective platform activation.
• Equip Mirakl Platform clients to independently onboard their own sellers by providing training, clear documentation, and scalable enablement resources including webinars and live walkthroughs.
• Develop deep expertise in Catalog Transformer — Mirakl's AI-based catalogue management product — and support sellers in troubleshooting and optimising their catalogues.
• Track onboarding progress across your customer portfolio, maintain detailed records, and deliver structured feedback to continuously improve onboarding flows and the overall seller experience.
• Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI teams to align on technical setup, surface insights from onboarding, and ensure guidance always reflects the latest platform capabilities.

What You'll Bring to the Role

• Experience: 2+ years of experience in customer success, customer support, or account management in a fast-paced environment
• Proven track record of directly onboarding or educating customers on a new solution
• Bachelor's degree in Business, Marketing, Finance or a related field; advanced degree is a plus

Skills

• Customer onboarding and hands‑on enablement
• Clear communication and presentation, including handling challenging customer interactions
• Operational rigour: tracking onboarding stages, documentation, and performance reporting
• Cross‑functional collaboration across technical and commercial teams
• Entrepreneurial mindset with a strong drive to succeed in a high‑growth environment

Tools Used

• Mirakl Connect
• Salesforce
• Gong
• Google Workspace (Sheets, Slides, Drive)
• Confluence
• Dust
• Catalog Transformer

Languages

• English: Full professional proficiency (required)
• French: Full professional proficiency (required)
• Spanish or Italian: a plus

Location: Paris, Paris, France