Solar Battery and Microinverter Field Tech Support Manager in , us

Energy Jobline ATTB; Us; Remote; EUR 71,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Holidays

Remote-first

Team collaboration

Job summary

Omega Green Power Corporation, DBA Duracell Power Center, is seeking an experienced Technical Support Manager to lead the technical support function for residential battery energy storage and microinverter products.

This role acts as the senior technical resource for customers, installers, distributors, and internal teams by providing advanced troubleshooting, product support, and engineering collaboration.

Qualifications

• Bachelor’s degree in Engineering, Electrical Engineering Technology, Renewable Energy, or related technical field.
• Minimum 3–5 years in technical support, field service or related roles in solar/battery storage/power electronics.
• Proven ability to troubleshoot complex electrical and communication issues.
• Experience supporting installers, distributors, or field service organizations.

Responsibilities

• Lead Tier II and III technical support for residential battery energy storage and microinverter systems.
• Provide advanced troubleshooting and diagnostics; perform laboratory testing and product validation.
• Travel frequently to customer job sites to support installations and field service activities.
• Collaborate with Engineering, Product Management, Quality, and Manufacturing to resolve issues.
• Develop and maintain technical documentation and knowledge base articles.
• Travel to San Jose, CA for meetings and training as needed.
• Provide training and technical guidance to customers, distributors, and internal teams.

Skills

Technical support

Field service

Electrical troubleshooting

Customer service

Communication skills

Travel willingness

Technical documentation

Education

Bachelor's Degree in Engineering

Tools

Zoho Desk

Zoho CRM

Slack

MS Office

Adobe Creative Suite

API integrations

CMS

Job description

Who we are:

Duracell Power Center, a Duracell Authorized Licensee, is dedicated to helping people power their homes with clean, affordable, and reliable energy. The team designs, refines, and manufactures smart energy storage solutions that support both homeowners and environmental sustainability. Its flagship product, the Duracell Power Center, is a flexible home battery and solar storage solution backed by one of the most trusted names in power. Featuring industry-leading Lithium Iron Phosphate batteries, these units are modular, compatible with new and existing solar systems, and designed for straightforward installation. This focus on innovation and reliability creates an environment where technical professionals can contribute to meaningful, future-focused energy solutions.

Position:

Technical Support Manager – Solar Battery & Microinverter Systems

Company:

Omega Green Power Corporation, DBA Duracell Power Center

Headquarters:

San Jose, California

Department:

Customer Support

Primary Work Location:

Illinois

Travel:

Frequent travel to customer job sites throughout the United States with periodic travel to the company's headquarters in San Jose, California.

Position Summary

Omega Green Power Corporation, DBA Duracell Power Center, is seeking an experienced Technical Support Manager to lead the technical support function for our residential battery energy storage and microinverter products. This position serves as the senior technical resource for customers, installers, distributors, and internal teams by providing advanced troubleshooting, product support, laboratory testing, and engineering collaboration.

This is a remote position requiring frequent travel to customer installations and project sites to support commissioning, diagnostics, troubleshooting, and field issue resolution. Periodic travel to the company's headquarters in San Jose, California, is also required for product validation, training, engineering collaboration, and strategic planning.

Essential Duties and Responsibilities

• Serve as the lead technical resource for Tier II and Tier III customer support.
• Provide advanced troubleshooting for residential battery energy storage systems and microinverter products.
• Travel frequently to customer job sites to support installations, commissioning, diagnostics, troubleshooting, and field service activities.
• Collaborate with Engineering, Product Management, Quality, and Manufacturing teams to investigate and resolve product issues.
• Perform laboratory testing, product validation, failure analysis, and quality assurance evaluations.
• Develop and maintain technical documentation, troubleshooting procedures, and knowledge base articles.
• Analyze field performance and identify opportunities for product, process, and customer support improvements.
• Provide technical guidance and training to customers, distributors, installers, and internal personnel.
• Support new product launches by validating performance and documenting field readiness.
• Maintain detailed technical reports and communicate findings to leadership and engineering teams.
• Travel periodically to Omega Green Power's headquarters in San Jose, California, for engineering meetings, product testing, training, and company initiatives.
• Perform additional duties as assigned.

Minimum Qualifications

• Minimum of 3–5 years of technical support, field service engineering, applications engineering, or related experience within the solar, battery storage, or power electronics industry.
• Strong understanding of: Residential and commercial battery energy storage systems
• Solar inverters and microinverters
• Electrical troubleshooting
• System commissioning and diagnostics
• Residential photovoltaic (PV) installations
• Demonstrated ability to troubleshoot complex electrical and communication issues.
• Excellent customer service and communication skills.
• Strong organizational and analytical abilities.
• Ability to travel extensively throughout the United States.
• Valid driver's license and ability to travel by air.
• Bachelor's Degree in Engineering, Electrical Engineering Technology, Renewable Energy, or a related technical discipline . Equivalent industry experience will be considered.

Qualifications

Experience with:

• Zoho Desk
• Zoho CRM
• Slack
• Microsoft Office Suite
• Adobe Creative Suite
• API integrations
• Website content management systems

Additional qualifications:

• NABCEP certification or equivalent renewable energy certification.
• Spanish proficiency.
• Experience supporting installers, distributors, or field service organizations.

Physical Requirements

• Ability to lift and transport equipment weighing up to 40 pounds.
• Ability to work safely around energized electrical equipment.
• Ability to climb ladders, work outdoors, and access residential and commercial installation sites when necessary.
• Ability to travel extensively, including overnight travel.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• 401(k)
• Paid Time Off (PTO)
• Paid company holidays
• Remote-first work environment
• Opportunity to work with innovative renewable energy technologies
• Collaborative, mission-driven team focused on advancing clean energy solutions

Salary Range:

$80,000 – $120,000 annually, depending on experience.