Service Engineer

Solplanet; Lyon; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

An International Team Environment:Join

Ownership and Impact

Value-Driven Culture

A Multi-Cultural Workplace

Professional Growth Opportunities

Be Part of a Growing Industry

Job summary

Solplanet in Lyon, France, is seeking a Service Engineer to support Level 1/2 service for string inverters and related equipment, with on-site and remote assistance as needed.

You will perform firmware updates on PV plants, coordinate with Sales and Product teams, travel nationally or internationally, and contribute to continuous improvement of Europe operations while delivering excellent customer service and ensuring safety standards.

Qualifications

• Bac +2 Electrotechnical technics and / or Contrôle Commande required.
• Electrical hazards training required.
• Knowledge of inverters and the photovoltaic sector is essential.
• Good English knowledge required.
• Willingness to travel, national and international.
• Ability to interact with Sales, Product and cross-cultural teams.
• Adaptability and rigour are essential for this role.

Responsibilities

• Follow health and safety instructions and regulations.
• Provide Level 1 and 2 service support for String INVERTERS and related communication equipment.
• Deliver remote or occasional on-site support to customers.
• Perform firmware updates on existing PV plants with Solplanet inverters and/or batteries.
• Complete operations on time and on budget.
• Represent the company as a customer contact and train customers/partners on commissioning and upgrades.
• Adhere to defined processes and document interventions.
• Issue intervention reports to customers and internal teams in Europe.
• Contribute to Europe organization improvements to raise customer satisfaction and brand recognition.

Skills

Electrical hazards training

Inverter knowledge

PV sector knowledge

Good English

Interdepartmental collaboration

Willingness to travel

Adaptability and rigour

Self-motivated and proactive

Education

Bac +2 Electrotechnical technics and / or Contrôle Commande

Job description

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 17 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

How you´ll help us:

As a Service Engineer, you will

• Follow applicable health and safety instructions and regulations
• Support customer with Level 1 and Level 2 service support for String INVERTERS and associated communication equipment
• Support customer technical issues with Solplanet products by providing remote support or from time to time on-site support
• Perform FW updates on existing PV plants equipped with Solplanet inverters and/or batteries
• Complete operations on time and on budget
• Represent the company and be a customer contact
• Train customers or partners on commissioning, troubleshooting and upgrades
• Follow defined and documented business processes and procedures
• Issue intervention reports to customers and internally within the France and/or Europe organization
• Contribute to the improvement of the overall activities and processes of the Europe organization in order to improve customer service, become more efficient and obtain better brand recognition from customers
• Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement

Requirements

Your background and skills:

• Bac +2 Electrotechnical technics and / or Contrôle Commande
• Electrical Hazards Training
• Knowledge of inverters and the photovoltaic sector
• Good English knowledge
• Ability to interact with different departments (Sales, Products) and cultures
• Willingness to take responsibility in the medium term
• Adaptability and rigour
• Willing to travel, national / international

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented

Benefits

What we offer:

• An International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit
• Ownership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint
• Value-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership
• A Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experience
• Professional Growth Opportunities: Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term development
• Be Part of a Growing Industry: Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industry