Sneaker Maker - Paris - La Valléè

Golden Goose; Serris; Sur place; EUR 24 000 - 32 000; Plein temps

Résumé du poste

Golden Goose is seeking a passionate Sneaker Maker to build exceptional customer experiences in our store in Serris, Île-de-France. You will co-create customized GG products with clients and guide them through a personalized journey, reflecting brand storytelling and values.

You will drive sales through strategic cross-selling, manage pre- and post-sale activities, and ensure customers are properly registered on the Golden App.

Qualifications

• Fluency in French and English required.
• Experience in retail or customer service is a plus.
• Strong problem solving and time management abilities.
• Artistic drawing and basic sewing skills are a bonus.
• Empathy and excellent communication with customers.

Responsabilités

• Co-create personalized GG products with clients using drawing and illustration techniques.
• Guide clients through a unique co-creation experience aligned with brand storytelling.
• Support sales through cross-selling and upselling; participate in pre- and post-sale activities.
• Register customers on the Golden App for segmentation and profiling.
• Maintain the co-creation area adherent to visual merchandising standards.
• Assist with store operations including opening/closing and inventory, ensuring GDPR and safety compliance.
• Use IT tools (Golden App, Salesforce, Xstore, Stealth) to enhance processes and engagement.

Connaissances

Bilingual French/English

Sales experience

Problem solving

Empathy & communication

Formation

High school diploma

Description du poste

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Description

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

• Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross‑selling and up‑selling. Support encompasses pre‑sale and post‑sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co‑creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements

• Fluency in French and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
• Problem solving and time management skills
• Artistic skills and hand‑drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
• Empathy, solid communication and interpersonal skills, strong team attitudes
• Flexibility to adapt to the evolving needs of the business and our customers.
• High school degree at least (design field is preferable)

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.