Co-Creation Sneaker Designer & Client Experience Lead

Golden Goose; Serris; Sur place; EUR 24 000 - 32 000; Plein temps

Résumé du poste

Golden Goose is seeking a passionate Sneaker Maker to build exceptional customer experiences in our store in Serris, Île-de-France. You will co-create customized GG products with clients and guide them through a personalized journey, reflecting brand storytelling and values.

You will drive sales through strategic cross-selling, manage pre- and post-sale activities, and ensure customers are properly registered on the Golden App.

Qualifications

• Fluency in French and English required.
• Experience in retail or customer service is a plus.
• Strong problem solving and time management abilities.
• Artistic drawing and basic sewing skills are a bonus.
• Empathy and excellent communication with customers.

Responsabilités

• Co-create personalized GG products with clients using drawing and illustration techniques.
• Guide clients through a unique co-creation experience aligned with brand storytelling.
• Support sales through cross-selling and upselling; participate in pre- and post-sale activities.
• Register customers on the Golden App for segmentation and profiling.
• Maintain the co-creation area adherent to visual merchandising standards.
• Assist with store operations including opening/closing and inventory, ensuring GDPR and safety compliance.
• Use IT tools (Golden App, Salesforce, Xstore, Stealth) to enhance processes and engagement.

Connaissances

Bilingual French/English

Sales experience

Problem solving

Empathy & communication

Formation

High school diploma

Description du poste

Golden Goose is seeking a passionate Sneaker Maker to build exceptional customer experiences in our store in Serris, Île-de-France. You will co-create customized GG products with clients and guide them through a personalized journey, reflecting brand storytelling and values.

You will drive sales through strategic cross-selling, manage pre- and post-sale activities, and ensure customers are properly registered on the Golden App.