Sneaker Maker - Paris - La Valléè

Golden Goose; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Golden Goose is seeking a passionate Sneaker Maker in Paris, focusing on co-creating personalized products with clients while offering an empathetic and engaging experience. This role merges artistry with exceptional customer service, aiming to build lasting brand connections.

Candidates should be fluent in French and English with retail experience. Key skills include artistic abilities and problem-solving. Join us in celebrating diversity and the uniqueness of every individual.

Qualifications

• Fluency in French and English; additional languages a plus.
• Previous sales experience in retail or customer service is preferred.
• Strong problem-solving and time management skills.
• Artistic skills including hand-drawing abilities.
• Empathy and solid communication skills are necessary.
• Flexibility to adapt to evolving business needs.

Responsabilités

• Co-create personalized GG products with clients.
• Guide clients through a unique co-creation experience.
• Play a proactive role in the sales process.
• Ensure customers are registered on the Golden App.
• Maintain the co-creation area in line with standards.
• Assist with store operational procedures.
• Utilize IT and digital tools effectively.

Connaissances

Fluency in French and English

Sales experience in retail or customer service

Problem-solving skills

Artistic skills (marker, watercolor)

Empathy and strong communication skills

Flexibility to adapt

Formation

High school degree (design field preferred)

Outils

IT and digital tools (Golden App, Sales Force)

Description du poste

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co‑creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co‑creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Co‑create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co‑creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross‑selling and up‑selling. Support encompasses pre‑sale and post‑sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co‑creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

• Fluency in French and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
• Problem solving and time management skills
• Artistic skills and hand‑drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
• Empathy, solid communication and interpersonal skills, strong team attitudes
• Flexibility to adapt to the evolving needs of the business and our customers.
• High school degree at least (design field is preferable)

We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.