Site Area Responsible Super User (ARSU) M/F

Novo Nordisk A/S; Chartres; Sur place; EUR 52 000 - 80 000; Plein temps

Résumé du poste

Novo Nordisk A/S in Chartres is seeking a Site Area Responsible Super User (ARSU) to connect shopfloor teams with global SAP EWM governance. You will drive process consistency, system adoption, and continuous improvement across the site.

You will coordinate Super Users, support data exchanges, tests, training, and documentation, while liaising with global SAP EWM networks to ensure operational stability and performance.

Qualifications

• Experience in logistics operations within manufacturing or production.
• Knowledge of SAP S/4HANA, SAP EWM, PAS-X and related process control tools.
• Experience supporting users, delivering training, coordinating stakeholders, or acting as a super user.

Responsabilités

• Coordinate Super Users and facilitate collaboration between local and global stakeholders.
• Represent Chartres site in global SAP EWM ARSU forums and ensure effective communication.
• Support operational teams by resolving issues, escalating incidents, and contributing to system improvements.
• Drive end-user training quality, maintain local documentation, and promote adoption of releases and enhancements.
• Monitor SAP EWM performance indicators and support data exchange and testing activities.

Connaissances

logistics operations

SAP S/4HANA

SAP EWM

training coordination

analytical thinking

English fluent

French advantageous

Outils

PAS-X

SAP S/4HANA

SAP EWM

Description du poste

Site Area Responsible Super User (ARSU) M/F

Category: Business Support & Administration

Location: Chartres, Centre-Val de Loire, FR

Are you passionate about logistics, digital solutions, and enabling operational excellence on the shopfloor? We are looking for a Site Area Responsible Super User (ARSU) to play a pivotal role in connecting local business needs with global SAP EWM governance. In this highly visible position, you will support process consistency, system adoption, continuous improvement, and operational performance at our Chartres production site.

Your New Role

As a Site Area Responsible Super User (ARSU), you will serve as a key link between shopfloor teams, business stakeholders, and the global SAP EWM network. You will help ensure that systems, processes, and ways of working remain aligned while supporting operational stability and continuous improvement initiatives across the site.

Your responsibilities will include:

• Acting as the coordinator of Super Users and supporting collaboration between local and global stakeholders.
• Representing the Chartres site in global SAP EWM ARSU forums and ensuring effective communication across networks.
• Supporting operational teams by resolving business-related issues, escalating critical incidents when required, and contributing to system improvements.
• Driving the quality of end-user training, maintaining local documentation, and promoting the adoption of new releases and functional enhancements.
• Monitoring SAP EWM performance indicators, supporting data exchange processes, participating in testing activities, and acting as a key point of contact for process confirmations within your area.

In this role, you will operate at the intersection of business processes, technology, and change management, helping the site maintain efficient and reliable operations while contributing to the evolution of SAP EWM capabilities globally.

Your New Department

Global Manufacturing & Supply is responsible for producing high-quality products that reach millions of patients worldwide. At the Chartres site, you will join a collaborative and dynamic environment where operational excellence, digital transformation, and continuous improvement are central priorities.

You will work closely with shopfloor teams, Super Users, quality representatives, IT support functions, and global stakeholders. The position offers significant exposure to cross-functional collaboration and provides opportunities to influence both local site performance and global SAP EWM initiatives.

Your Skills and Qualifications

We are looking for a candidate who combines strong operational understanding with a passion for systems, collaboration, and continuous improvement. To succeed in this role, you should ideally bring:

• Experience within logistics operations in a manufacturing or production environment and an understanding of operational processes.
• Knowledge of, or strong interest in, systems such as SAP S/4HANA, SAP EWM, PAS-X, and related process control tools.
• Experience supporting users, delivering training, coordinating stakeholders, or acting in a key-user or Super User capacity.
• Strong analytical and problem-solving skills, with the ability to identify issues, recommend solutions, and manage escalation processes effectively.
• Excellent communication and collaboration skills, including the ability to work across functions in an international environment and communicate fluently in English. French would be considered an advantage.

Additionally, we value individuals who demonstrate a strong service mindset, attention to detail, organisational skills, autonomy, and a proactive approach to supporting change and driving improvements.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

What We Offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

Deadline

31 August 2026 (Applications are reviewed on an ongoing basis).

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.