Shift Supervisor: Fast-Paced Travel Plaza Leader

applegreen; France, Laon; Sur place; EUR 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Résumé du poste

Applegreen is seeking a Shift Supervisor to lead on-shift teams and uphold brand standards across a busy travel plaza. You’ll train new staff, manage cash handling, and ensure strict food safety and service levels while delivering a positive traveler experience.

In this role you will supervise daily operations, engage with customers, and support opening/closing procedures, with flexibility for days, nights, weekends, and holidays in Auvergne-Rhône-Alpes, France.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

Responsabilités

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Connaissances

Cash handling

Customer service

Leadership

Description du poste

Applegreen is seeking a Shift Supervisor to lead on-shift teams and uphold brand standards across a busy travel plaza. You’ll train new staff, manage cash handling, and ensure strict food safety and service levels while delivering a positive traveler experience.

In this role you will supervise daily operations, engage with customers, and support opening/closing procedures, with flexibility for days, nights, weekends, and holidays in Auvergne-Rhône-Alpes, France.