ServiceNow ITSM Specialist & Process Optimizer

Keoni; Paris; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Keoni is seeking a Business Analyst specialized in ServiceNow and ITSM to maximize IT service management efficiency within the organization. The role involves defining and optimizing ITSM processes on the ServiceNow platform, collaborating with stakeholders, and leading project efforts to deliver high-quality IT services.

The ideal candidate will have a degree in a related field, strong analytical and communication skills, and proven experience in ServiceNow ITSM.

Qualifications

• Degree in computer science, business administration, or related field.
• Experience as a Business Analyst specializing in ServiceNow and ITSM.
• Strong analytical and communication skills.

Responsibilities

• Needs analysis with stakeholders to identify ITSM requirements.
• Design functional/technical specifications for ServiceNow-based processes.
• Plan and coordinate ITSM implementation projects with resources and timelines.
• Participate in testing to verify solutions meet requirements.
• Deliver training and support to ensure effective adoption of ServiceNow solutions.
• Analyze KPIs and feedback to drive continuous ITSM improvements.

Skills

ServiceNow

ITIL

Business analysis

Project management

Communication

Education

Degree in computer science, business administration, or related field

Job description

Keoni is seeking a Business Analyst specialized in ServiceNow and ITSM to maximize IT service management efficiency within the organization. The role involves defining and optimizing ITSM processes on the ServiceNow platform, collaborating with stakeholders, and leading project efforts to deliver high-quality IT services.

The ideal candidate will have a degree in a related field, strong analytical and communication skills, and proven experience in ServiceNow ITSM.