IT Request Manager — ServiceNow & Support Lead

Keoni; Paris; Hybride; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Keoni is seeking an experienced IT Request Manager in France to analyze and validate user requests for hardware and software. You will advise users, log requests in ServiceNow, and coordinate actions with internal and external teams to ensure timely resolution.

The role requires strong IT knowledge, excellent communication, and the ability to prioritize multiple requests while maintaining meticulous records.

Qualifications

• Experience in IT support or IT request management is required.
• An Associate's degree (or equivalent) in computer science or related field.
• Ability to work in a team and coordinate actions with stakeholders.

Responsabilités

• Analyze and validate hardware and software requests from users.
• Advise users on needs via phone, Teams, or email.
• Enter and track requests in ServiceNow and escalate as needed.
• Coordinate actions with MSP, local support, PMs, or engineering teams.

Connaissances

Windows

Microsoft Office

Microsoft 365 Teams

Outlook

ServiceNow

ITSM

Communication

Team coordination

Customer service

Documentation

Formation

Associate's degree in computer science or related field

Outils

ServiceNow

Description du poste

Keoni is seeking an experienced IT Request Manager in France to analyze and validate user requests for hardware and software. You will advise users, log requests in ServiceNow, and coordinate actions with internal and external teams to ensure timely resolution.

The role requires strong IT knowledge, excellent communication, and the ability to prioritize multiple requests while maintaining meticulous records.