Service Technician Mobile Cranes (m/f/d) France

XCMG Europe GmbH; Dijon; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Training & development

Global exposure

Flat hierarchies

Comprehensive benefits

Résumé du poste

XCMG Europe GmbH in Dijon is seeking an experienced crane after-sales engineer to diagnose, maintain and repair mobile crane systems, and to train on-site operators for French-speaking clients.

You will manage after-sales cases, coordinate spare parts and liaise with suppliers, while collaborating with global teams to deliver technical support and innovative solutions.

Qualifications

• Minimum 5 years in crane after-sales support.
• Fluent in French; English and Chinese a plus.
• Strong diagnostics, maintenance, and repair knowledge for mobile cranes.
• Proactive, able to work independently and provide timely feedback.
• Experience with ERP/CRM or Excel is advantageous.
• Excellent collaboration with global teams and training delivery.

Responsabilités

• Diagnose, maintain, repair, and troubleshoot mobile crane systems.
• Conduct on-site operator and maintenance training for French-speaking clients.
• Manage after-sales, warranty, and spare parts cases, coordinating supply and delivery.
• Serve as technical contact for French-speaking clients, ensuring clear solutions.
• Analyze field issues, document service reports, and maintain case databases.
• Collaborate with HQ and teams to provide technical support and training programs.

Connaissances

French language

Diagnostics

Maintenance & repair

Mobile cranes

Communication

Formation

Mechanical or engineering background

Outils

ERP

CRM

Excel

Description du poste

Welcome to one of the world's largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving equipment, lifting platforms, and road construction machinery for our customers in the construction, mining, and energy industries.

XCMG offers you the opportunity to advance your professional career and apply your skills and know-how in a future-oriented, intercultural environment. Together, we are driving investment and innovation toward new horizons.

To support our continued growth, we are looking for a:

Your Responsibilities

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes
• Conduct on-site operator and maintenance training for French-speaking clients
• Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools
• Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs

Your Profile

• Mechanical or engineering background, or equivalent practical experience
• Minimum of 5 years of experience in crane after-sales support
• Strong knowledge of diagnostics, maintenance, and repair of mobile cranes
• Fluent in French, both written and spoken. Knowledge of English and Chinese would be an asset
• Proactive team player, able to work independently and provide timely feedback
• Experience with ERP, CRM, or Excel is an advantage
• Opportunity to develop innovative solutions in a dynamic and creative environment
• Competitive salary package with comprehensive benefits
• Exposure to international projects and collaboration with global teams
• Wide range of training and development opportunities to grow your career
• Flat hierarchies and open communication
• Supportive team culture with collaboration and knowledge sharing