Service Team Leader

Lloyd Motor Group; Levens; On-site; EUR 36,000 - 49,000; Full time

Benefits offered by this job

33 days leave (incl. bank holidays)

Healthcare cash plan

Employee vehicle-discount schemes

Cycle to work scheme

Eyecare vouchers

Pension scheme (life cover)

Internal and manufacturer training

Staff referral scheme

Job summary

Lloyd Motor Group is seeking a Service Team Leader for our Levens-based Aftersales operation. You will lead the Service Advisor team, ensuring efficient appointment planning and strong customer service delivery across Volvo and Kia franchises.

The role requires automotive service experience, a proactive customer-focused approach, and good IT literacy. Kerridge knowledge is advantageous, and a valid UK driving license is essential.

Qualifications

• Lead and manage the Service Advisor team to provide day-to-day oversight.
• Drive customer service excellence and upsell opportunities.
• Coach Advisors on upselling, EVHCs, and KPIs.

Responsibilities

• Lead and support the Service Advisor team, providing guidance and day-to-day oversight.
• Maximise ENV and CDW opportunities to support Aftersales performance.
• Coach and develop Service Advisors on upselling opportunities and EVHCs.
• Manage the service diary effectively, ensuring appointments are planned and allocated efficiently.
• Monitor KPIs, daily targets and Green Days, taking action where required to maintain performance.
• Provide cover on the front desks when required, supporting the wider Aftersales team.
• Oversee and support warranty claims, ensuring they are processed accurately and efficiently.
• Help drive and maintain strong Customer NPS results through excellent customer service.
• Complete customer follow-up calls, ensuring feedback is captured and any issues are resolved promptly.

Skills

Service leadership

Customer service

Communication

Kerridge knowledge

IT literacy

Driving license

Tools

Kerridge

Job description

16 Sep - 28 Oct 26 Levens

We have a fantastic opportunity for a talented Service Team Leader to join the Aftersales team at our Lloyd South Lakes Volvo & Kia retailer based in Levens.

We are currently looking to appoint two Service Team Leaders, one to support our Volvo team and one to support our Kia team.

Salary: Basic salary £31,000 + Bonus

Hours: 42.5 hours per week

Role Responsibilities

• Lead and support the Service Advisor team, providing guidance and day-to-day oversight.
• Maximise ENV and CDW opportunities to support Aftersales performance.
• Coach and develop Service Advisors on upselling opportunities and EVHCs.
• Manage the service diary effectively, ensuring appointments are planned and allocated efficiently.
• Monitor KPIs, daily targets and Green Days, taking action where required to maintain performance.
• Provide cover on the front desks when required, supporting the wider Aftersales team.
• Oversee and support warranty claims, ensuring they are processed accurately and efficiently.
• Help drive and maintain strong Customer NPS results through excellent customer service.
• Complete customer follow-up calls, ensuring feedback is captured and any issues are resolved promptly.

An ideal Service Team Leader will hold the following skills and experiences

• Experienced as a Service Advisor in the automotive industry.
• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Customer relations experience.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.
• Must hold a full UK driving license.

Company Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover).
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

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