Service & Support Professional

CGM LAB Belgium; Nanterre; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Attractive salary with additional benefits

Flexible workplace

Room for development and personal initiative

Job summary

A leading IT solutions provider for medical laboratories in France is seeking a Service & Support Professional to deploy lab information systems. Responsibilities include product deployment, customer care, and training. Ideal candidates have a degree in medical biology, experience in medical labs, and fluency in German, Dutch, or French. This full-time role offers an attractive salary and benefits in a dynamic multinational environment.

Qualifications

• Experience in public health or private medical laboratories preferred.
• Deep understanding of biology lab workflows, especially in microbiology.
• Willingness to travel and work on customer sites.

Responsibilities

• Deployment of MOLIS lab products at customer sites.
• Parametrization and organization of installed applications.
• Customer care and training.

Skills

Fluent in German or Dutch or French

Customer-oriented with good communication skills

Team player

Deep understanding of biology lab workflows

Education

Bachelor or master degree in medical biology

Tools

MOLIS

Job description

Overview

Join to apply for the Service & Support Professional role at CGM LAB Belgium.

CGM LAB Belgium is a major provider of IT solutions for medical laboratories in Europe, in hospital environment and in private laboratories. With our laboratory information system MOLIS we are a key player in the field in several European countries. To reinforce our deployment team we are looking for a LIS (Lab information system) Deployment Application engineer / Project Manager.

The company

CompuGroup Medical delivers software to improve health and the quality of life. We build bridges between physicians, pharmacies, health insurances, laboratories and hospitals to help them optimally treat people. Our goal is to understand and simplify the work of all medical care providers, supporting customers in storing, exchanging, and requesting information securely for over 25 years.

We have 400,000 customers in 43 countries worldwide and aim to implement technological and medical progress into practice.

Responsibilities

• Deployment of MOLIS lab products at customer sites, including new installations and add-ons at existing customers
• Parametrization and organization of installed applications in close contact with end users and the IT department
• Customer care and training
• Project-leading tasks may be included

Qualifications

• A bachelor or master degree (or equivalent) in the medical biology area or equivalent experience
• Experience in public health or private medical laboratories is preferred
• Deep understanding of biology lab workflows, especially in microbiology, transfusion medicine, anatomo-pathology is a plus
• Experience with MOLIS is a plus
• Experience with healthcare interface standards (ASTM, HL7, FHIR, etc.) is a plus
• Team player, customer-oriented with good communication skills
• Languages: Fluent in German or Dutch or French; English as company-wide language
• Excellent written and spoken communication with technical and non-technical customers and colleagues
• Willingness to travel and work on customer sites
• Willingness to be regularly present at our main office in Barchon (Belgium) to learn, share experiences, and coordinate tasks with Product Management, Development, Sales, and Service and Support
• Highly motivated

What we offer

• A stimulating position with creative challenges in a multinational environment, flexible workplace with room for development and personal initiative
• An attractive salary with additional benefits package
• A balanced home/customer site/headquarter office work environment

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development
• Hospitals and Health Care