Scientific IT Service Manager- M/F

Pierre Fabre Laboratories; Toulouse; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Incentives

Profit-sharing

Health and provident insurance

16 RTT days plus 25 personal holidays

Public transport participation

Attractive CE benefits

Résumé du poste

A leading pharmaceutical company in Toulouse is seeking a Scientific IT Service Manager to co-manage scientific IT services. The role involves overseeing the lifecycle of IT services, supporting scientific applications, and ensuring compliance with regulatory standards. Ideal candidates will have a degree in a relevant field, with at least 5 years of experience in IT management within a scientific environment. Attractive remuneration and benefits are offered, with hybrid working options available.

Qualifications

• Minimum of 5 years experience in IT service management within scientific or pharmaceutical environments.
• Strong understanding of data governance and compliance frameworks.
• Experience with cloud-based environments is a plus.

Responsabilités

• Co-manage the lifecycle of scientific IT services including deployment and support.
• Oversee the updates and troubleshooting of scientific applications.
• Act as a point of contact for R&D users to ensure service quality.
• Track service performance metrics and manage incidents.
• Ensure compliance with internal data governance and external regulations.

Connaissances

IT service management

Scientific workflows

Data management

Laboratory systems

Scientific applications (LIMS, ELN)

ITIL practices

Agile methodologies

Formation

Bachelor’s or Master’s degree in Computer Science, Life Sciences, Bioinformatics, or related field

Description du poste

Scientific IT Service Manager (M/F)

Pierre Fabre Laboratories – Toulouse, Occitanie, France

Join us if you are passionate about supporting scientific innovation through robust and reliable IT services. We are looking for a second Scientific IT Service Manager to join our R&D Information Systems team and co‑lead the delivery and continuous improvement of scientific IT services.

In this role, you will be responsible for the operational excellence, availability, and evolution of scientific applications and infrastructure. You will collaborate closely with scientists, researchers, and IT professionals to ensure that our digital tools and platforms effectively support research activities and comply with data governance and regulatory standards.

Why Join Us?

• Be part of a collaborative and forward‑thinking R&D team.
• Work on impactful projects that support scientific discovery.
• Help shape the future of digital science in a supportive and innovative environment.

Responsibilities

• Scientific IT Service Management: Co‑manage the lifecycle of scientific IT services, including deployment, maintenance, support, and continuous improvement.
• Application Support: Oversee the configuration, updates, and troubleshooting of scientific applications such as LIMS, ELN, and data analysis tools.
• User Engagement: Act as a point of contact for R&D users, gather feedback, and ensure high levels of satisfaction and adoption of IT services.
• Operational Monitoring: Track service performance metrics, manage incidents, and implement corrective actions to maintain service quality.
• Technical Coordination: Work with internal and external IT teams to ensure infrastructure compatibility, security, and compliance.
• Governance & Compliance: Ensure services align with internal data governance policies and external regulations (e.g., GLP, GCP).

Documentation & Training

Maintain service documentation and contribute to user training and knowledge sharing.

This position is compatible with teleworking up to 2 days a week after the trial period.

Remuneration & Benefits

We offer an attractive remuneration and benefits package: incentives, profit‑sharing, Pierre Fabre shareholding with matching contribution, health and provident insurance, 16 days of holidays (RTT) in addition to 25 days of personal holidays, public transport participation, and a very attractive CE …

Your Skills

• Bachelor’s or Master’s degree in Computer Science, Life Sciences, Bioinformatics, or a related field.
• At least 5 years of experience in IT service management within a scientific or pharmaceutical environment.
• Strong understanding of scientific workflows, data management, and laboratory systems.
• Experience with scientific applications (e.g., LIMS, ELN) and cloud‑based environments.
• Familiarity with ITIL practices and Agile methodologies.
• Knowledge of GLP, GCP, and other relevant compliance frameworks is a plus.

Employment Details

Seniority level: Associate

Employment type: Full‑time

Job function: Information Technology, Research, and Science

Industry: Pharmaceutical Manufacturing