Service and Support Engineer (Paris)

Refeyn Ltd; Paris; Sur place; EUR 55 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Life Insurance

Employee Assistance Program

Résumé du poste

Refeyn Ltd. is seeking a field service engineer to perform installation, preventative maintenance, and service on Refeyn instruments both in house and at customer sites.

The role includes remote support, training, and collaboration with manufacturing and R&D to improve reliability. The candidate will have a BSc or MSc in Engineering/Physics, 3 years’ experience with sensitive scientific equipment, and at least 1 year in customer-facing roles, with fluent English.

Qualifications

• BSc or MSc in Engineering/Physics is required.
• 3 years of experience using sensitive scientific equipment.
• 1 year of customer-facing interaction is required.

Responsabilités

• Perform annual preventative maintenance visits on installed instruments.
• Repair instruments on customer sites and in-house within the required time frame.
• Provide remote support to customers, sales and applications team for immediate service issues.
• Install instruments and AutoMP retrofits where required.
• Coordinate and conduct basic user training.
• Contribute to documentation and procedures for service and training.

Connaissances

Customer facing interaction

Formation

BSc or Masters Degree in Engineering/Physics

Outils

Electronic assemblies

Optical systems

Scientific instrumentation software troubleshooting

Description du poste

To perform installation, preventative maintenance and service on Refeyn instruments both in house and on customer sites and to assist with installations where necessary.

Responsibilities

• Perform annual preventative maintenance visits on installed instruments
• Repair instruments both on customer sites and in house within the required time frame
• Provide remote support to customers, sales and applications team in case of immediate service issues
• Install instruments and AutoMP retrofits where required
• Coordinate and conduct basic user training
• Contribute to ongoing efforts to improve service and training documentation/procedures
• Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
• Assist with service stock management
• Take responsibility for data and record keeping for installed instruments
• Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required
• Assist Manufacturing on occasion

Candidate Requirements

Qualifications

• BSc or Masters Degree in Engineering/Physics
• Use of sensitive scientific equipment – 3 years
• Customer facing interaction – 1 year

Knowledge and Experience

Required experience:

• Working in a laboratory requiring personal protective equipment (PPE) and the handling of sensitive scientific equipment
• Experience troubleshooting complex scientific equipment
• Experience with electronic assemblies and/or optical systems
• Experience working with scientific instrumentation software troubleshooting
• Experience with liquid handling robots
• Experimental experience with proteins, DNA or other biomolecules

Additional Requirements e.g.

• Right to work in relevant country required as standard for all roles

Fluent in English (written and spoken)

• Passport holder and ability to travel Yes/No
• Car/driver’s licence with relevant insurance Yes/No
• Travel: Some/Moderate/Extensive

Why work for Refeyn?

Compensation and core benefits

• We anticipate a salary between 55,000 Euros and 76,000 Euros, depending on experience.
• 25 days annual leave per year in addition to bank holidays
• Comprehensive core benefits package including Health Insurance, Life insurance, and Employee Assistance Program

Supporting your Development

All employees receive access to LinkedIn Learning which offers thousands of courses to support their personal and professional development. We also run frequent training sessions on both hard and soft skills.

Values-Led

Refeyn is committed to celebrating each other’s differences and creating a dynamic, driven and diverse culture where everyone can flourish. We are proud to have been awarded Committed Status by the Inclusive Employers Standard in 2024 and are working hard to create a safe and empowering environment for all.

We firmly believe that there is great strength in building teams with different voices, experiences, perspectives, and backgrounds so that we can continue to share the team workload and enable our customers to succeed, and we welcome applicants from all sections of society to join us on our mission to advance discovery through innovation.

Refeyn is proud to use anonymised hiring practices. Identifying information such as a candidate's name, email address, date of birth and photo will not be visible to the hiring manager when they review CVs.