Field Service Engineer – Scientific Instruments

Refeyn; Paris; Sur place; EUR 55 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Life Insurance

Wellbeing allowance

Volunteer day

Résumé du poste

Refeyn is seeking a field service engineer to install, maintain and service Refeyn instruments both in-house and at customer sites. You will perform preventative maintenance, repair instruments within tight timeframes, and provide remote support to customers, sales, and applications teams.

The role includes instrument installations, AutoMP retrofits, and basic user training. You will liaise with Manufacturing and R&D to improve reliability and contribute to service documentation.

Qualifications

• BSc or MSc in Engineering or Physics is required.
• At least 3 years' experience using sensitive scientific equipment.
• Excellent client-facing communication is required.

Responsabilités

• Perform annual preventative maintenance visits on installed instruments
• Repair instruments both on customer sites and in house within the required time frame
• Provide remote support to customers, sales and applications team in case of immediate service issues
• Install instruments and AutoMP retrofits where required
• Coordinate and conduct basic user training
• Contribute to ongoing efforts to improve service and training documentation/procedures
• Liaise with Manufacturing and R&D teams to improve instrument reliability
• Contribute to service data collection
• Assist with service stock management
• Take responsibility for data and record keeping for installed instruments
• Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required
• Assist Manufacturing on occasion

Connaissances

Customer facing interaction

Experience with scientific equipment

PPE handling in lab

Formation

BSc or MSc in Engineering/Physics

Outils

Electronic assemblies

Optical systems

Description du poste

Refeyn is seeking a field service engineer to install, maintain and service Refeyn instruments both in-house and at customer sites. You will perform preventative maintenance, repair instruments within tight timeframes, and provide remote support to customers, sales, and applications teams.

The role includes instrument installations, AutoMP retrofits, and basic user training. You will liaise with Manufacturing and R&D to improve reliability and contribute to service documentation.