Senior Technical Success Manager

Clutch Canada; France; Sur place; EUR 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Health benefits

Flexible working hours

Generous vacation time

Parental leave

Learning & development support

Résumé du poste

Snyk is seeking a Senior Technical Success Manager to be the strategic heartbeat for our top-tier enterprise customers in France and Northern Europe. You will shape security programs across DevSecOps, turning security into an enabler and guiding leaders through complex transformations.

You’ll build trusted relationships, design onboarding programs, collaborate with Product, Sales and Support, and present data-driven business reviews to illustrate ROI and expansion opportunities.

Qualifications

• 5+ years in a customer-facing technical role with executives and technologists.
• Experience with Enterprise customers in Northern Europe is a plus.
• Fluency in French and English required.

Responsabilités

• Orchestrate long-term enterprise visions for security workflows.
• Build trusted relationships with customer engineering and security leaders.
• Design onboarding programs and guide adoption of Snyk products.
• Advocate for customer needs with Product, Sales and Support.
• Lead strategic business reviews with data-backed ROI insights.
• Coordinate internal/external resources to remove adoption barriers.

Connaissances

Enterprise engagement

Executive communication

French & English fluency

DevSecOps understanding

Strategy & programs

Formation

Bachelor's Degree in Computer Science or related field

Outils

GitHub

Jira

Jenkins

VS Code

Description du poste

Overview

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.

It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.

Why this role?

As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how enterprise companies secure their development lifecycles in the AI era. You’ll be the trusted advisor who turns "security" from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data‑driven analysis, this is the perfect opportunity to influence the future of secure development.

What You’ll Do:

• Orchestrate near, mid, and long‑term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
• Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention.
• Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products.
• Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
• Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities.
• Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.

What You Bring:

• 5+ years of experience in a customer‑facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies.
• Experience working closely with highly technical customers within the Enterprise space, across Northern Europe.
• Fluency in French and English.
• Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
• Experience leading technical or engineering programs with a proven record of thought leadership and business case development.
• Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end‑users to executives.
• Strong organizational skills and the ability to thrive in a collaborative, fast‑paced environment.

It’d Be Awesome If You Also…

• Have a developer background, coding experience, or deep familiarity with modern DevOps environments.
• Have had an exposure as presales in previous software technical company.
• Knowledge of Customer Success Platform such as e.g Planhat, Gainsight, Totango.
• Possess prior experience in a direct or matrixed role leading technical transformation project teams.
• Have a history of problem‑solving and innovation in developing technology programs.
• Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience.
• Enjoy translating complex technical wins into clear business value—you love a good success story!

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
• Flexible working hours, work‑from home allowances, in‑office perks, and time off for learning and self development.
• Generous vacation and wellness time off, country‑specific holidays, and 100% paid parental leave for all caregivers.
• Health benefits, employee assistance plans, and annual wellness allowance.
• Country‑specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.