Senior Storage Support Engineer - Lustre (EMEA)

DDN; Paris; On-site; EUR 90,000 - 120,000; Full time

Job summary

DDN is seeking a Senior Designated Support Engineer in the EMEA region to deliver expert technical support for high‑performance storage systems. You will diagnose complex issues, collaborate with engineering, and guide customer troubleshooting to ensure reliable operation.

You will own escalations, develop test plans, and contribute to knowledge sharing across global teams. Occasional travel and on‑call rotations are expected to meet customer needs.

Qualifications

• 7+ years in technical support or related roles.
• Experience with Linux-based storage or HPC environments.
• Proven ability to diagnose and resolve complex issues.
• Strong customer communication and stakeholder management.

Responsibilities

• Provide advanced technical support for DDN storage solutions across EMEA.
• Serve as senior escalation point for complex incidents.
• Collaborate with engineering to improve product quality and resolve root causes.
• Mentor junior engineers and share knowledge across global teams.
• Participate in on-call support and travel as needed.

Skills

Lustre expertise

Linux administration

Networking fundamentals

Troubleshooting

Customer communication

Tools

Shell scripting

Python scripting

InfiniBand

Job description

DDN is seeking a Senior Designated Support Engineer in the EMEA region to deliver expert technical support for high‑performance storage systems. You will diagnose complex issues, collaborate with engineering, and guide customer troubleshooting to ensure reliable operation.

You will own escalations, develop test plans, and contribute to knowledge sharing across global teams. Occasional travel and on‑call rotations are expected to meet customer needs.