Senior L3 Datacenter Support Engineer (Linux/BMC)
Nebius
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Benefits offered by this job
Job summary
Nebius in Béthune, France is seeking a senior L3 Datacenter Support Engineer to drive deep Linux diagnostics, BIOS/BMC firmware issues, and server investigations across Europe and the US.
You will turn incidents into scalable fixes, collaborate with ODM/R&D, and develop playbooks to enable L1/L2 teams, with occasional travel to datacenters.
Fluent English is required; strong debugging across hardware, firmware, and software is essential.
Qualifications
- Strong hands-on experience with datacenter servers and deep Linux troubleshooting.
- Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage).
- Structured incident response experience and clear communication under pressure.
Responsibilities
- Deep Technical Investigation (Primary Focus): Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).
- Vendor & R&D Collaboration: Build evidence packs and drive escalations with ODM and R&D.
- Firmware & Platform Readiness (BIOS/BMC): Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).
- Knowledge & Enablement: Create scalable runbooks, troubleshooting guides, and error catalogs.
- Hands-on Support (As Needed): Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment.
Skills
Tools
Job description
Nebius in Béthune, France is seeking a senior L3 Datacenter Support Engineer to drive deep Linux diagnostics, BIOS/BMC firmware issues, and server investigations across Europe and the US.
You will turn incidents into scalable fixes, collaborate with ODM/R&D, and develop playbooks to enable L1/L2 teams, with occasional travel to datacenters.
Fluent English is required; strong debugging across hardware, firmware, and software is essential.
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