Senior Software Engineer - Sales Customer Care team

Back Market; Paris; Sur place; EUR 90 000 - 150 000; Plein temps

Résumé du poste

Back Market is seeking a Senior Engineer to join the Sales Customer Care squad in Paris, operating in a hybrid model. You will collaborate with Business and Operations partners to enhance customer and agent experiences and work with a Staff engineer to align technical direction with the company vision.

You will own end-to-end execution in a build-it-and-run-it environment, delivering scalable, high-quality software while fostering a learning culture and sharing knowledge with your team.

Qualifications

• Proven ability to work across the full technology stack in an agile environment.
• Strong ownership mindset and ownership of deliverables from design to production.
• Collaborative team player who shares knowledge and mentors teammates.

Responsabilités

• Facilitates meaningful discussions around complex issues.
• Suggests or makes improvements for existing designs and architecture for quarter-bounded projects or mission-critical areas in their squad.
• Explores technologies with sizable potential impact for the team.
• Is able to contribute actively to high impact chaos mitigation.
• Identifies and advocate for prioritization of tasks that can optimize delivery.

Connaissances

ownership

team player

learning and sharing

problem solving

Outils

Python

FastAPI

SQLAlchemy

Celery

Golang

Django

VueJS

Typescript

Nuxt

Revolve

PostgreSQL

Redis

Kafka

RabbitMQ

BigQuery

GCP

Kubernetes

Docker

Datadog

ArgoCD

CircleCI

Github

Description du poste

Hi, we're Back Market.

We're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

About the team

The Sales Customer Care squad's mission is to provide a seamless post-sales experience to our Customers and empower our Agents with the right tools to deliver timely and qualitative support.

To achieve this, we closely collaborate with our Business and Operations partners to identify new opportunities to improve Customer and Agent experiences, and with other Care squads to deliver on them.

As a Software Engineer, you will work closely with all members of your squad, and the Staff engineer of your group. Bi-monthly rituals with your group and the Chapter will allow you to share what works for your squad, learn what works for others, and make sure your technical direction is aligned with the overall vision.

What you will do in this role

We're looking for versatile engineers who show strong ownership and are motivated to take on new challenges across the technical stack while helping us move our technology forward.

You will be working in an agile "build it and run it" environment where engineering teams build, launch, monitor and support the product that they own.
Driven by the desire to craft outstanding products, you understand how to deliver seamless user experiences at scale.

We are looking for passion in creating systems by producing clean, consistent and well-organised code.

As well as a good team player supporting colleagues and creating a learning and sharing environment!

English must be a no-brainer as you will join an international team dispatched in different locations around the world (US/FR/ES/JP).

Hybrid policy - Paris office

3 days / week at the office - Monday is mandatory

Our technical environment

Backend stack: Python - FastAPI , SQLAlchemy, Celery, Golang, Django (being phased out)

Frontend stack: VueJS, Typescript, Nuxt, Revolve ( our design system)

Data: PostgreSQL, Redis, Kafka, RabbitMQ, BigQuery

Infrastructure: GCP, Kubernetes, Docker, Datadog, ArgoCD, CircleCI, Github

Main technical challenges

Traditionally based on a monolith, Back Market's technical stack has been undergoing a radical transformation in recent years into a distributed and service-oriented architecture. This transition provides an opportunity to modernize the platform, raising engineering standards.
Building a set of efficient and loosely coupled services is one of the main challenges to face for the years to come. But teams are excited to independently control their release schedules, manage their data, SLAs, tools, and - ultimately - be responsible for their own service-offering. Meanwhile, Platform teams are working to provide a scalable, consistent and secure platform, one that makes engineering teams more productive.

As a Senior Engineer: Produce, Innovate & Share

• Facilitates meaningful discussions around complex issues.

• Suggests or makes improvements for existing designs and architecture for quarter-bounded projects or mission-critical areas in their squad.

• Explores technologies with sizable potential impact for the team.

• Is able to contribute actively to high impact chaos mitigation.

• Identifies and advocate for prioritization of tasks that can optimize delivery

Recruitment process

• Call with a Senior Tech TA, 45 min

• Coding and Testing module, 60 min

• System design Feature interview, 45 min

• Data module, 45 min

• Technical Leadership, 45 min

• Meet your manager, 30 min

• Back Market Values fit interview - 45 min

Hybrid policy - Paris office

3 days / week at the office - Monday is mandatory

WHY SHOULD YOU JOIN US ?

At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives - it's one of the reasons we're such a high-scoring certified B Corp company (93.2).