Senior Product Operations Analyst

Sedgwick; Nanterre; On-site; EUR 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Product Operations professional to own the end-to-end demand intake and operations across Product Ownership. You will organise demand, set intake standards, and ensure work is backlog-ready with traceable progress.

You will drive accountability across Product Owners and stakeholders, embedding scalable intake and reporting. Collaboration with IT and the Center of Excellence will translate needs into system requirements for a fully enabled operating model.

Qualifications

• Must be fluent in English with excellent written and verbal communication skills.
• Extensive experience in Product Operations, PMO, or delivery governance roles within complex, matrixed environments.
• Proven record of designing, owning, and improving intake, backlog, and operational processes.
• Comfort working in environments with evolving tooling and unclear structures.
• Strong knowledge of workflow and ticketing tools such as Jira, ServiceNow, or Azure DevOps.

Responsibilities

• Own the end-to-end demand intake and product operations approach across Product Ownership.
• Organise existing demand, define intake standards, and ensure backlog readiness.
• Maintain one trusted view of all demand and in-flight work with clear traceability and progress.
• Drive accountability across Product Owners and stakeholders for data accuracy.
• Embed scalable intake, tracking and reporting processes as tooling evolves.
• Partner with IT and the Product Model Centre of Excellence to translate needs into system requirements and drive a system-enabled operating model.
• Highlight demand levels, backlog health and delivery performance through clear reporting.

Job description

Responsibilities

• Own the end‑to‑end demand intake and product operations approach across Product Ownership.
• Organise existing demand, define clear standards for intake, documentation and prioritisation, and ensure all work is complete, governed and ready before entering the backlog.
• Rationalise inputs from multiple sources and maintain one trusted view of all demand and in‑flight work, with clear traceability, status and progress.
• Drive accountability across Product Owners and stakeholders to keep data accurate and work moving.
• Design and embed interim processes for intake, tracking and reporting where tooling is still evolving, ensuring ways of working are scalable and support growth.
• Partner with IT and the Product Model Centre of Excellence to translate operational needs into system requirements and lead the transition to a fully system‑enabled operating model.
• Highlight demand levels, backlog health and delivery performance through clear reporting, enabling early identification of risks, bottlenecks and gaps.

Requirements

• Must be fluent in English, with excellent written and verbal communication skills.
• Extensive experience in Product Operations, PMO, or delivery governance roles within complex, matrixed environments.
• A proven record of designing, owning, and materially improving intake, backlog, and operational processes, operating as a builder rather than a coordinator.
• Confidence working effectively in environments with incomplete tooling, evolving operating models, or unclear structures, creating clarity where none exists.
• Strong, hands-on knowledge of workflow and ticketing tools such as Jira, ServiceNow, or Azure DevOps, including contributing to configuration and process design.
• The ability to drive accountability, persistence, and follow-through across diverse stakeholders without relying on formal authority.
• A rigorous systems mindset, strong attention to detail and data integrity, with a clear focus on outcomes, visibility, and operational control.