Senior Operations Manager Operations Paris

Wheely; Paris; Hybrid; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Office in Paris 9th arrondissement

Job summary

Wheely is seeking a Senior Operations Manager in Paris to own day-to-day market health, focusing on chauffeur supply growth, retention, and local operating model evolution. You will lead the Paris operations, drive ownership, and work with product to improve tooling as Wheely scales across new areas.

The role requires 3-4+ years of scaling operations in fast-moving environments, fluent French and English, and an MBA or advanced business degree.

Qualifications

• Analytical, entrepreneurial operators with ownership mentality.
• 3-4+ years building or scaling operations with limited structure.
• Backgrounds include VC-backed, top-tier consulting, investment banking, VC/PE, or startup experience.
• Experience in a marketplace/platform (on-demand, mobility, location-based).
• Fluent in French and English.

Responsibilities

• Own day-to-day operational execution: chauffeur supply growth and retention.
• Evolve the local operating model, turning global strategy into effective execution.
• Use data to spot operational risks and opportunities and design measurable initiatives.
• Lead and grow Wheely Paris's operations team, building a culture of high performance.
• Partner with product teams to shape feature development and improve operational tooling.
• Support readiness as the market expands into new areas, launching business from scratch.
• Act as a senior point of contact for chauffeurs and external stakeholders, representing Wheely’s standards.
• Ensure compliance with French regulations and VTC licensing requirements.

Skills

Analytical

Ownership

People leadership

Bilingual French/English

Education

MBA or advanced degree

Job description

Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.

We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.

About the Role

As a Senior Operations Manager in Paris, you'll be a senior member of the France Operations team, reporting to the General Manager, France. You'll own the day-to-day health of the market — acquiring, retaining, and driving quality among our best-in-class chauffeurs — and help evolve the local operating model as we scale beyond Paris.

This is an entrepreneurial, high-ownership role in a fast-moving environment, not a caretaker seat.

Why This Role

• High-growth business. Paris is scaling and we're actively expanding into new markets — you'll help shape how we operate as we grow.
• Direct impact. Chauffeur acquisition, supply and retention — your calls move the metrics that define the market's health.
• Real ownership. You'll build and lead the local ops team, processes, and operating rhythms yourself, not inherit someone else's.

Responsibilities

• Own day-to-day operational execution: chauffeur supply growth and retention.
• Evolve the local operating model, turning global strategy and standards into effective execution on the ground.
• Use data to spot operational risks and opportunities, and design initiatives with clear, measurable impact.
• Lead and grow Wheely Paris's operations team, building a culture of high performance and engagement.
• Partner with product teams to shape feature development and improve operational tooling.
• Support readiness as the market expands into new areas, launching business from scratch.
• Act as a senior point of contact for chauffeurs and key external stakeholders, representing Wheely's standards.
• Ensure compliance with applicable French regulations and VTC licensing requirements.

Requirements

• No single background defines success here — we want analytically strong, entrepreneurial operators motivated by ownership and comfortable being accountable for outcomes in open-ended environments.
• 3-4+ years building, growing, or scaling something meaningful with limited structure, with the ability to move fast from analysis to execution.
• Relevant backgrounds include:
  • scaling operations in a fast-paced tech environment (VC-backed business, scale-up, startup);
  • top-tier management consulting, investment banking, or VC/PE; early or founding-team experience at a consumer or marketplace startup.
• experience in a marketplace/platform business (on-demand, mobility, location-based);
• track record building teams or operating models from scratch or through rapid expansion;
• MBA or advanced degree in business, operations, analytics, or strategy.
• Fluent French and English.
• Based in Paris, ability to work in the office 4 days a week.

What we Offer

• Office-based role in Paris (9th arrondissement)