Senior Operations Manager

Wheely; Paris; On-site; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Office-based role in Paris

Stock options

Private medical insurance

Life and critical illness cover

Lunch allowance

Navigo and Veligo travel

Professional development stipend

Job summary

Wheely is seeking a Senior Operations Manager to lead Paris market operations, reporting to the General Manager, France. You will own chauffeur supply, retention, and quality, and help evolve the local operating model as we scale beyond Paris.

In this high-ownership role you will build and lead the local operations team, set processes and rhythms, partner with product teams, and ensure compliance with French regulations and VTC licensing while driving data-driven improvements.

Qualifications

• Analytically strong and entrepreneurial operators.
• Experience scaling operations in fast-paced tech environments.
• Ability to move fast from analysis to execution.

Responsibilities

• Own day-to-day operational execution: chauffeur supply growth and retention.
• Evolve the local operating model, turning global strategy into effective execution on the ground.
• Use data to spot operational risks and opportunities, and design initiatives with clear, measurable impact.
• Lead and grow Wheely Paris's operations team, building a culture of high performance and engagement.
• Partner with product teams to shape feature development and improve operational tooling.
• Support readiness as the market expands into new areas, launching business from scratch.
• Act as a senior point of contact for chauffeurs and key external stakeholders, representing Wheely's standards.
• Ensure compliance with applicable French regulations and VTC licensing requirements.

Skills

Analytical thinker

Entrepreneurial mindset

Operations management

Data-driven

Stakeholder management

Education

MBA or equivalent

Job description

About Wheely

Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.

We're a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we're expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.

About the Role

As a Senior Operations Manager in Paris, you'll be a senior member of the France Operations team, reporting to the General Manager, France. You'll own the day-to-day health of the market - acquiring, retaining, and driving quality among our best-in-class chauffeurs - and help evolve the local operating model as we scale beyond Paris.

This is an entrepreneurial, high-ownership role in a fast-moving environment, not a caretaker seat.

Why This Role

High-growth business. Paris is scaling and we're actively expanding into new markets - you'll help shape how we operate as we grow.

Direct impact. Chauffeur acquisition, supply and retention - your calls move the metrics that define the market's health.

Real ownership. You'll build and lead the local ops team, processes, and operating rhythms yourself, not inherit someone else's.

Responsibilities

• Own day-to-day operational execution: chauffeur supply growth and retention.
• Evolve the local operating model, turning global strategy and standards into effective execution on the ground.
• Use data to spot operational risks and opportunities, and design initiatives with clear, measurable impact.
• Lead and grow Wheely Paris's operations team, building a culture of high performance and engagement.
• Partner with product teams to shape feature development and improve operational tooling.
• Support readiness as the market expands into new areas, launching business from scratch.
• Act as a senior point of contact for chauffeurs and key external stakeholders, representing Wheely's standards.
• Ensure compliance with applicable French regulations and VTC licensing requirements.

Requirements

No single background defines success here - we want analytically strong, entrepreneurial operators motivated by ownership and comfortable being accountable for outcomes in open-ended environments.

3-4+ years building, growing, or scaling something meaningful with limited structure, with the ability to move fast from analysis to execution.

Relevant backgrounds include:

• scaling operations in a fast-paced tech environment (VC-backed business, scale-up, startup);
• top-tier management consulting, investment banking, or VC/PE;
• early or founding-team experience at a consumer or marketplace startup.

Bonus points

• experience in a marketplace/platform business (on-demand, mobility, location-based);
• track record building teams or operating models from scratch or through rapid expansion;
• MBA or advanced degree in business, operations, analytics, or strategy.

Fluent French and English.

Based in Paris, ability to work in the office 4 days a week.

What we Offer

• Office-based role in Paris (9th arrondissement)
• Competitive salary
• Employee stock options plan
• Private medical insuranceLife and critical illness cover
• Best-in-class equipment
• Monthly credit towards Wheely journeys
• Daily Lunch Allowance
• Navigo and Veligo travel
• Professional development stipend

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