Senior Manager, Service Sales Solution

Salesforce; France; Sur place; EUR 120 000 - 160 000; Plein temps

Résumé du poste

Salesforce is seeking an experienced Services Sales Solutions Leads to shape discovery and pre-sales activities for enterprise-level transformation programs. You will partner with Account Partners to define client objectives, translate them into solution architectures, and drive comprehensive SOWs and implementation roadmaps.

Ideal candidates bring 10+ years in enterprise consulting, 7+ years on Salesforce, and a proven ability to manage end-to-end pre-sales cycles, pricing, and deal

Qualifications

• Bachelor / Licence in information technology, software engineering, IT or related field (or equivalent practical experience).
• 10+ years of experience in consulting large enterprises and leading programs.
• Demonstrated 7+ years on Salesforce platform.
• Proven experience managing end-to-end pre-sales (discovery, design, estimation, SOW) for complex programs.
• Strong skills in deal architecture, pricing and commercial negotiations.
• Ability to translate complex business requirements into clear technical solutions.

Responsabilités

• Lead end-to-end pre-sales lifecycle including discovery, solution design, and program scoping for multi-cloud transformation initiatives.
• Collaborate with Account Partners to structure financial strategy, create project roadmaps, and present to executive committees (C-Level).
• Write, coordinate and validate SOWs with defined deliverables, technical scope and implementation terms with internal teams.
• Identify, assess and proactively mitigate risks throughout the pre-sales cycle.
• Manage transition and strategic alignment with delivery teams responsible for implementation.

Formation

Bachelor / Licence in information technology, software engineering, information technologies or related technical field, or equivalent practical experience

10+ years experience in consulting large enterprises and leading complex programs

7+ years Salesforce platform expertise

End-to-end pre-sales lifecycle experience (discovery, design, estimation, SOW creation) for complex programs

Strong deal architecture, pricing and sales negotiation skills

Ability to translate complex business requirements into clear, actionable technical solutions

Description du poste

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Présentation du rôle

Les Services Sales Solutions Leads jouent un rôle essentiel dans la réussite de nos clients en façonnant des projets de toutes tailles, y compris des programmes de transformation de grande envergure. En binôme avec un Account Partner, vous pilotez la phase de découverte avant-vente : vous définissez les objectifs du client pour les traduire en architectures de solutions, en propositions de mise en œuvre exhaustives, puis en Contrats de Prestation de Services (Statement Of Work - SOW). En vous appuyant sur notre réseau interne d'experts, vous réalisez les chiffrages détaillés et définissez la feuille de route de déploiement pour garantir une passation fluide et une implémentation réussie.

Responsabilités

• Piloter de bout en bout la phase de découverte avant-vente, la conception des solutions et le cadrage de programmes de transformation multi-cloud.
• Collaborer avec les Account Partners pour structurer la stratégie financière, élaborer la feuille de route du projet et animer des soutenances commerciales auprès des comités de direction (C-Level).
• Rédiger, coordonner et valider les SOW en définissant précisément les livrables, le périmètre technique et les conditions de mise en œuvre avec les équipes internes.
• Identifier, évaluer et mitiger de manière proactive les risques tout au long du cycle avant-vente.
• Gérer la transition et l'alignement stratégique avec les équipes de réalisation chargées de l'implémentation.

Qualifications Requises

• Diplôme de Bachelor / Licence en informatique, ingénierie logicielle, technologies de l'information ou domaine technique connexe, ou expérience pratique équivalente.
• Expérience significative (idéalement 10+ années) dans le conseil aux grandes entreprises (Enterprise level) et la direction de projets ou de programmes complexes.
• Expertise démontrée (idéalement 7+ années) sur la plateforme Salesforce.
• Expérience avérée dans le pilotage de l'intégralité du cycle avant-vente (découverte, design de solutions, chiffrage et création de SOW) pour des programmes complexes.
• Solides compétences dans le montage d'offres (deal architecture), la tarification et la négociation commerciale.
• Capacité démontrée à traduire des exigences métiers complexes en solutions techniques claires et réalisables auprès d'interlocuteurs variés.

Qualifications Appréciées

• Certifications Salesforce (Administrator, Sales Cloud Consultant, Agentforce Specialist, ou Service Cloud Consultant).
• Expérience dans la gestion de réponses aux appels d'offres (RFP) et l'élaboration de propositions de valeur commerciales.
• Approche proactive avec une forte capacité à collaborer de manière transverse au sein d'environnements matriciels complexes.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know y