Senior IT Operations Lead — Hybrid (Strasbourg)

BE Consultancy Group; Strasbourg; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

BE Consultancy Group is seeking an experienced IT Operations Manager in Strasbourg to lead end-to-end IT service operations across a complex multi-platform environment. The role focuses on availability, security, and compliance with ITIL/ITSM standards in an international setting.

The ideal candidate has 10+ years in IT and 5+ years in senior IT operations leadership, with fluent English and readiness to base in Strasbourg or relocate.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related field.

Responsibilities

• Lead daily IT infrastructure and service operations across Linux and Windows servers, middleware, databases, virtualization, storage, backup and cloud/hybrid environments.
• Ensure operational processes and service delivery align with ITIL v4, NIST CSF, security and compliance requirements.
• Oversee Incident, Problem, Change and Request Management using ServiceNow or equivalent ITSM platform(s) and lead RCA for major incidents.
• Drive infrastructure lifecycle management: patching, upgrades, vulnerability remediation, endpoint hardening and configuration compliance.
• Monitor service performance and deliver SLA, KPI, and operational reporting to client stakeholders and governance bodies.
• Drive improvements in monitoring and observability using Dynatrace, AppDynamics and Splunk.
• Manage workforce planning: shift coverage, on-call organization, allocation and performance.
• Represent IT Operations during project planning, readiness and build-to-run transitions.
• Lead SIPs and continuous improvement with Lean, Agile and DevOps.
• Manage relationships with vendors including Oracle, IBM, VMware and infrastructure providers.
• Ensure strong operational security posture and address risks.

Skills

IT leadership

ITIL4/ITSM

Incident management

Change management

Stakeholder management

English fluency

Cross-functional collaboration

Security posture

Education

Bachelor's or Master's in Computer Science/IT/Engineering

Tools

ServiceNow

Dynatrace

AppDynamics

Splunk

Oracle

VMware

PostgreSQL

DB2

WebLogic

Tomcat

Job description

BE Consultancy Group is seeking an experienced IT Operations Manager in Strasbourg to lead end-to-end IT service operations across a complex multi-platform environment. The role focuses on availability, security, and compliance with ITIL/ITSM standards in an international setting.

The ideal candidate has 10+ years in IT and 5+ years in senior IT operations leadership, with fluent English and readiness to base in Strasbourg or relocate.