Senior Customer Success Executive – Treasury & Markets

Teciem; Paris; Hybrid; EUR 90,000 - 135,000; Full time

Job summary

Teciem seeks a Senior Customer Success Executive (Retention Lead) to maximize adoption and stability across a portfolio of Treasury & Capital Markets clients in Europe. You will act as a trusted adviser, map client operating models, and guide customers through product capabilities across Summit, Kondor, and Sophis.

You will lead health checks, on-site and remote reviews, and collaborate with Product, Services, and Support to translate insights into long-term retention and expanded value.

Qualifications

• 10+ years in presales, delivery, or support of Treasury & Capital Markets systems.
• Expertise with at least one major platform: Summit, Kondor or equivalent financial services solutions.
• Ability to understand and demonstrate product capabilities, workflows, and front‑to‑back business processes.

Responsibilities

• Own the retention and adoption strategy for a portfolio of complex Treasury & Capital Markets clients.
• Lead customer engagement programs including health checks, walking the floor assessments, usage reviews, and operating model analyses; follow up on recommendations.
• Demonstrate relevant modules, features, and capabilities to support customer objectives and adoption.
• Act as primary owner of at‑risk customers, coordinating with Support for escalations and governance meetings.
• Identify opportunities to expand product value and prepare value cases for enhancements or modernization initiatives.

Skills

Customer Success

Presales

Treasury & Capital Markets

Stakeholder Management

Education

Bachelor’s or Master’s degree in Finance, Computer Science, Engineering, Mathematics, Information Systems, or similar

Tools

Summit

Kondor

Sophis

Job description

Teciem seeks a Senior Customer Success Executive (Retention Lead) to maximize adoption and stability across a portfolio of Treasury & Capital Markets clients in Europe. You will act as a trusted adviser, map client operating models, and guide customers through product capabilities across Summit, Kondor, and Sophis.

You will lead health checks, on-site and remote reviews, and collaborate with Product, Services, and Support to translate insights into long-term retention and expanded value.