Senior Credit & Collections Lead

EniJobs; Levallois-Perret; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Eni is seeking a Senior Credit Expert to join Eni Plenitude France in Paris. The role focuses on managing customer credit risk, debt recovery, and driving cash collection while supporting team development and continuous process improvement.

You will handle complex cases, negotiate payment solutions, and collaborate with internal and external stakeholders to optimise financial performance and minimise risk. Fluency in French and English is required.

Formación

• Extensive experience in credit management and debt collection within a B2B context.
• Strong negotiation and customer relationship skills.
• Excellent analytical abilities with data-driven decision making.
• Ability to identify root causes and implement practical solutions.
• Proven capability to handle complex cases with financial exposure.
• Interest in continuous improvement of processes and tools.
• Experience coordinating with internal teams and external partners.

Responsabilidades

• Manage customer credit risk and debt recovery to maximise cash collection.
• Handle inbound/outbound customer interactions on overdue payments and arrangements.
• Analyse credit situations and define collection strategies based on risk profiles.
• Independently manage complex cases with significant financial exposure.
• Negotiate payment solutions balancing business needs and customer circumstances.
• Collaborate with external collection partners and monitor performance.
• Coach and support Junior Credit Experts and coordinate team activities.
• Work with Customer Operations, Finance, Sales, Accounting, IT and stakeholders to resolve issues and improve outcomes.
• Communicate risks, priorities, results and action plans to drive process improvements.

Conocimientos

Credit risk management

Debt collection

Negotiation

Data analysis

Stakeholder management

Process improvement

Team coaching

Descripción del empleo

Eni is seeking a Senior Credit Expert to join Eni Plenitude France in Paris. The role focuses on managing customer credit risk, debt recovery, and driving cash collection while supporting team development and continuous process improvement.

You will handle complex cases, negotiate payment solutions, and collaborate with internal and external stakeholders to optimise financial performance and minimise risk. Fluency in French and English is required.