Senior Credit Expert

EniJobs; Levallois-Perret; On-site; EUR 90,000 - 120,000; Full time

Job summary

Eni is seeking a Senior Credit Expert to join Eni Plenitude France in Paris. The role focuses on managing customer credit risk, debt recovery, and driving cash collection while supporting team development and continuous process improvement.

You will handle complex cases, negotiate payment solutions, and collaborate with internal and external stakeholders to optimise financial performance and minimise risk. Fluency in French and English is required.

Qualifications

• Extensive experience in credit management and debt collection within a B2B context.
• Strong negotiation and customer relationship skills.
• Excellent analytical abilities with data-driven decision making.
• Ability to identify root causes and implement practical solutions.
• Proven capability to handle complex cases with financial exposure.
• Interest in continuous improvement of processes and tools.
• Experience coordinating with internal teams and external partners.

Responsibilities

• Manage customer credit risk and debt recovery to maximise cash collection.
• Handle inbound/outbound customer interactions on overdue payments and arrangements.
• Analyse credit situations and define collection strategies based on risk profiles.
• Independently manage complex cases with significant financial exposure.
• Negotiate payment solutions balancing business needs and customer circumstances.
• Collaborate with external collection partners and monitor performance.
• Coach and support Junior Credit Experts and coordinate team activities.
• Work with Customer Operations, Finance, Sales, Accounting, IT and stakeholders to resolve issues and improve outcomes.
• Communicate risks, priorities, results and action plans to drive process improvements.

Skills

Credit risk management

Debt collection

Negotiation

Data analysis

Stakeholder management

Process improvement

Team coaching

Job description

Job title: SENIOR CREDIT EXPERT
Location: Paris, France
Job reference #: 33565
Contract type: Permanent
Language requirements: Fluent in French and English

At Eni, we are looking for a Senior Credit Expert to join Eni Plenitude France. You will play a key role in managing customer credit risk and debt recovery activities, handling complex cases and driving collection performance. You will also support team development and contribute to the continuous improvement of processes, tools, and strategies to maximise cash collection and minimise financial risk.

About Plenitude

Plenitude is an energy company that integrates the retail business and renewable generation with self-consumption and electric mobility solutions, providing energy and gas to more than 10 million homes and businesses across Europe, which offers a range of great professional opportunities for the whole team. This partnership represents a major European project integrating the renewable energy business with the retail business, which will enable us to progressively increase our offering of services, infrastructure, and green energy for our customers, providing our team with greater visibility and professional growth.

Main responsibilities

• Manage customer credit risk, debt recovery activities, and collection actions to maximise cash collection and minimise financial risk.
• Handle inbound and outbound customer interactions relating to overdue payments, payment enquiries, and payment arrangements.
• Analyse credit situations, monitor outstanding receivables, and define appropriate collection strategies based on customer risk profiles.
• Independently manage complex cases and situations involving significant financial exposure.
• Negotiate payment solutions with customers while balancing business objectives and customer circumstances.
• Identify credit risk issues, analyse root causes, and recommend corrective actions to improve performance.
• Collaborate with external collection partners and debt collection agencies, supporting performance monitoring and optimisation.
• Support the development and coaching of Junior Credit Experts and contribute to the coordination of team activities.
• Work closely with Customer Operations, Finance, Sales, Accounting, IT, and external stakeholders to resolve complex issues and improve outcomes.
• Communicate risks, priorities, results, and action plans effectively, while contributing to the continuous improvement of processes, tools, and ways of working.

Skills and experience required

• Extensive experience in credit management, debt collection, or customer risk management, ideally within a B2B environment.
• Strong customer relationship management and negotiation skills.
• Excellent analytical skills, with the ability to interpret and leverage data effectively.
• Ability to identify root causes of issues and develop practical operational solutions.
• Ability to manage complex cases, prioritise effectively, and make decisions independently.
• Strong interest in continuous improvement, tools, and process optimisation.
• Excellent interpersonal skills, with the ability to work effectively with a diverse range of internal and external stakeholders.
• Proactive, pragmatic, accountable, and results-oriented mindset.
• Excellent organisational, communication, and prioritisation skills.

About Eni

Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy – a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions.

Working at Eni

At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual, continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen.

Energy for action takers