Senior Client Success Manager – ENT

Jobtailor; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Jobtailor is seeking a seasoned Client Success leader for the Paris region to own end-to-end onboarding for inaugural French corporate clients and to establish regional processes from scratch.

You will build strong relationships with HR leadership and works councils, align our platform with wellness and retention goals, and drive renewals and expansions to grow the client portfolio.

Qualifications

• 5–8+ years in Client Success, KAM, or HR consulting with enterprise relationships.
• Fluent in French (native level) and English.
• Proactive and entrepreneurial, able to build regional processes from scratch.
• Data-driven storyteller for ROI narratives to senior HR stakeholders.
• Strong commercial acumen for renewals, pricing and expansion.
• Passionate about wellness and workforce wellbeing.
• Team player contributing to a collaborative scaling environment.

Responsabilités

• Own end-to-end launch process for first French corporate clients and set onboarding standards.
• Build relationships with HR Directors and works councils to align platform with wellness, benefits and retention goals.
• Drive commercial agenda: renewals, expansion and renegotiations to grow client portfolios.
• Analyze local user data to tailor communications and drive engagement across accounts.
• Act as founding regional team member, developing Client Success processes and materials.
• Collaborate with Global Operations, Marketing and Fitness Partnerships to adapt tools to the French landscape.
• Provide regional insights to product and leadership to shape go-to-market strategy.
• Inspire colleagues and champion wellbeing, creating a supportive work-life environment.

Connaissances

Client Success

Key Account Management

HR Consulting

Enterprise Relationships

French Native

English Fluent

Description du poste

Responsibilities

• Own the end-to-end launch process for our first French corporate clients, ensuring a seamless transition from Sales and setting the regional standard for onboarding.
• Build strong relationships with HR Directors and works councils, aligning our platform with corporate wellness, fiscal benefits, and talent retention goals across the region.
• Drive the commercial agenda for your portfolio, including renewing, expanding, and renegotiating contracts to ensure Wellhub grows alongside our clients.
• Analyze local user data to develop tailored communication strategies that resonate with a diverse workforce and drive high engagement across your accounts.
• Act as a founding member of the regional team, building the Client Success processes and localized materials to shape our long-term sustainability.
• Collaborate with Global Operations, Marketing and Fitness Partnerships to adapt our tools and engagement strategies to the French landscape.
• Act as a key source of regional insights for our product and leadership teams, identifying specific French needs to directly shape our go-to-market strategy.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• You have 5-8+ years of experience in Client Success, Key Account Management, or HR Consulting, with a proven track record of managing large-scale enterprise relationships.
• You communicate confidently in French (native level) and fluently in English.
• You’re proactive, entrepreneurial, and comfortable working in an undefined market environment where you can build regional processes from scratch.
• You are a data-driven storyteller, with the ability to turn complex reports into a compelling ROI narrative for senior HR stakeholders.
• You have strong commercial acumen and are comfortable leading high-level negotiations regarding renewals, pricing, and expansion.
• You are passionate about wellness and genuinely excited to help the Benelux workforce lead happier, healthier lives.
• You enjoy working as part of a team and contributing to a positive, collaborative environment as we scale.