Senior CCaaS Solutions Architect | AI-Driven Enterprise

Sprinklr France Sarl; Paris; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Benefits package

Mentoring program

Paid time off

Career growth

Job summary

Sprinklr France Sarl is seeking a Principal Solutions Architect to lead the most complex enterprise engagements, setting architectural direction at scale and providing senior technical authority across AI-driven customer engagement initiatives.

You will own end-to-end architectural strategy, define enterprise standards for AI and data architectures, and mentor architects across the org. This role emphasizes executive presence and strategic influence in a global, AI-native platform environment.

Qualifications

• 15+ years of experience in enterprise architecture, data architecture, and CCaaS environments.
• 5+ years leading CCaaS software architecture at scale.
• Deep expertise in AI, automation, and machine learning.
• Proven leadership in multi‑cloud, hybrid cloud, and real-time data architectures.

Responsibilities

• Act as trusted executive advisor to Sprinklr’s largest enterprise customers.
• Own end-to-end architectural strategy for largescale, multiyear transformation programs.
• Define enterprise standards for AI, data, CCaaS, and omnichannel architectures.
• Serve as final escalation point for complex integration, data, and AI challenges.
• Influence Sprinklr’s product and platform roadmap through customer insight.

Skills

Enterprise Architecture

Data Architecture

CCaaS

AI & ML

Cloud & Hybrid Cloud

Executive Presence

Leadership

Education

Bachelor's degree in computer science, Mathematics, or Engineering

Master’s degree preferred

Tools

CCaaS platforms

Job description

Sprinklr France Sarl is seeking a Principal Solutions Architect to lead the most complex enterprise engagements, setting architectural direction at scale and providing senior technical authority across AI-driven customer engagement initiatives.

You will own end-to-end architectural strategy, define enterprise standards for AI and data architectures, and mentor architects across the org. This role emphasizes executive presence and strategic influence in a global, AI-native platform environment.